Customer Support Representative

6 days ago


Rawalpindi, Punjab, Pakistan Translation Empire Full time £18,000 - £25,000 per year

About the Job:

UK's leading Translation and Interpretation Company, TRANSLATION EMPIRE, is looking for English Speaking Candidates. Candidate must be proficient in English and must have exceptional communication skills.

Responsibilities: 

Manage/handle the outgoing/incoming calls professionally

Identify and assesses customer's need to achieve satisfaction

Giving follow up calls to the customers at a specified date and time

Stay up-to-date on product and service knowledge

Follow communication procedures, guidelines, and policies

Managing a large number of outbound/inbound calls

Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes

Requirements

Requirements & Skills:

Excellent written and verbal communication skills, particularly in English

Strong problem-solving and troubleshooting abilities

Ability to remain calm and professional under pressure

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Comfortable with technology and ability to quickly learn new systems

Ability to adapt to changing situations and priorities

Shift Time:

Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm

Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am

Shifts are aligned with UK timing

Location:

DHA 1, Sector F, Rawalpindi

Salary:

Market Competitive



  • Rawalpindi, Punjab, Pakistan ProtoCall Outsource Pvt Ltd. Full time 480,000 - 960,000 per year

    Job Title: Customer Support RepresentativeCompany: ProtoCall Outsource Pvt LtdLocation: Islamabad, Pakistan (On-site)Job Summary:ProtoCall Outsource Pvt Ltd is seeking a reliable and professional Customer Support Representative to join our dynamic team. This role involves providing top-notch customer support to our clients by answering calls, handling...


  • Rawalpindi, Punjab, Pakistan primexatech Full time

    Company DescriptionPrimexatech specializes in creating websites, boosting sales, and building impactful solutions. We offer services in CSR, ISA, Marketing, and Web Development. Contact us to start your journey with customized solutions that cater to your specific needs.Role DescriptionThis is a full-time on-site role for a Customer Representative, located...


  • Rawalpindi, Punjab, Pakistan Sequel Technologies Full time 10,000 - 20,000 per year

    **ONLY RESIDENTS OF BAHRIA, DHA & surroundings to apply.-Timing: US time (5PM-2AM & 6PM-3AM)-Excellent English Speaking skills-Fresh Graduates are welcomedCompany Description**Sequel Technologies is a software company that specializes in healthcare IT and medical billing software. Leveraging cutting-edge technologies and the expertise of seasoned...


  • Rawalpindi, Punjab, Pakistan Direct Digital Solutions (dds) Full time 400,000 - 600,000 per year

    Company DescriptionDirect Digital Solutions is a versatile call center that blends inbound and outbound operations to deliver comprehensive customer support and sales solutions. Our team of skilled agents manages a variety of customer interactions, from answering inquiries to closing deals. We offer inbound customer support, outbound sales and marketing, and...


  • Rawalpindi, Punjab, Pakistan SARMIK PRIVATE LIMITED Full time

    Customer service representatives support clients by answering questions, solving problems and handling orders. They communicate with customers in person and over the phone, and they may also provide digital support over email or instant messaging. When customers experience problems with products and services, these support representatives handle complaints....


  • Rawalpindi, Punjab, Pakistan MM Communications (SMC PVT) LIMITED Full time 150,000 - 250,000 per year

    Company DescriptionMM Communications (SMC PVT) Limited operates as a leading Call Centre based in the heart of Bahria Town Rawalpindi. With a client-centric approach, the company specializes in managing multiple projects tailored for the United Kingdom market. MM Communications boasts a global reach with a diverse team ensuring cultural sensitivity and...


  • Rawalpindi, Punjab, Pakistan Figout - Web & UX Design Agency Full time 200,000 - 400,000 per year

    Company Description:Figout is a premier multi-purpose software house dedicated to setting new standards in the IT world.Role DescriptionThis is afull-time on-site rolefor aCustomer Service Representative (CSR)located in Islamabad, Bahria Town Phase 7. The CSR will handle lead generation and day-to-day tasks such as responding to customer inquiries,...


  • Rawalpindi, Punjab, Pakistan TeleBoots Full time 350,000 - 550,000 per year

    Customer Service Representative (On-Site, Rawalpindi – Bahria Town Safari 1, near Car Chowk) ( 35,000 to 50,000 PKR + Bonuses )We are hiring a Customer Service Representative for cold calling and general virtual assistance. This is a full-time, on-site role.Responsibilities:• Make outbound cold calls to potential clients (USA market)• Handle inbound...


  • Rawalpindi, Punjab, Pakistan Ziscomm Full time 200,000 - 400,000 per year

    Company DescriptionWe are a leading business process outsourcing provider for innovative companies. At , we hire and train top virtual teams to help our clients launch efficient, scalable, and profitable businesses. Our ultimate focus is to deliver world-class customer service. We prioritize excellence in every aspect of our operations to exceed our clients'...


  • Rawalpindi, Punjab, Pakistan THE CP TECH INTERNATIONAL L.T.D Full time 400,000 - 600,000 per year

    Customer Service Representative (CSR)Company: CP Tech InternationalLocation: Office-basedTimings: 8:00 PM – 12:00 AM (UK Shift)Break: 1 Hour Break IncludedJob Overview:We are seeking a Customer Service Representative (CSR) to handle customer inquiries, resolve issues, and ensure an exceptional service experience. The ideal candidate should have a polite,...