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IT Help Desk Specialist

2 weeks ago

Islamabad, Islamabad, Pakistan HR POD - Hiring Talent Globally Full time $40,000 - $80,000 per year
Requirements:
  • 3-8 years of experience in IT help desk or technical support roles.
  • Hands-on experience with Windows and Linux environments.
  • Outstanding English proficiency must speak and write like a native American English speaker.
  • Strong problem-solving mindset and a customer-focused attitude.
  • Ability to work independently while remote, and willingness to transition to onsite if required. Excellent organizational skills and attention to detail.
Responsibilities:
  • Provide reliable first-level technical support for hardware, software, and network-related issues.
  • Troubleshoot and resolve problems on both Windows and Linux systems.
  • Escalate complex cases to senior support teams as needed.
  • Keep clear and accurate records of issues and resolutions.
  • Deliver exceptional customer service through fluent, professional English communication both spoken and written.
  • Assist with installations, configurations, updates, and day-to-day IT maintenance tasks.

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