Customer Success Executive

2 days ago

Islamabad, Islamabad, Pakistan Vyro Full time 500,000 - 1,500,000 per year

About the Role:
Vyro is seeking an Customer Support professional to proactively engage with customers, address inquiries, and analyze feedback to enhance product offerings. This role involves effective communication, problem-solving, cross-functional collaboration, and a customer-centric mindset. Fresh graduates are welcome to apply.

What You'll Do:

  • Identify and Understand Customer Needs: Proactively engage with customers to identify their needs, concerns, and expectations. Take initiative to maintain positive customer experiences
  • Effective Communication: Respond to customer inquiries, concerns, and feedback through various communication channels, including email, social media, and chat applications. Provide timely and effective solutions to address customer issues and inquiries
  • Product Feedback Analysis: Gather, analyze, and interpret customer feedback on our product ranges and new releases. Use this feedback to identify areas for improvement and provide insights to the product development team
  • Report Preparation: Prepare regular reports summarizing customer feedback, trends, and areas for improvement. Present these reports to the relevant teams within the company to drive positive changes
  • Proactive Problem Solving: Take the initiative to resolve customer issues and challenges. Collaborate with different departments to find solutions that enhance customer satisfaction
  • Customer Education: Educate customers on product features, benefits, and best practices, ensuring they maximize their product experience
  • Quality Assurance: Monitor and maintain high-quality interactions with customers, maintaining a friendly and professional tone at all times
  • Team Collaboration: Collaborate with other departments, such as sales and product development, to share insights gained from customer interactions and improve products and services
  • Continuous Learning: Stay updated with product knowledge and industry trends to provide accurate and relevant information to customers

What We're Looking For

  • Atleast 1yr of experience in this or relevent position
  • Hands-on experience with tools like Photoshop, Canva, is a key requirement
  • Bachelor's degree in Computer Science or relevant fields
  • Strong written and verbal communication skills
  • Customer-centric mindset with a genuine desire to help customers
  • Excellent problem-solving skills and the ability to think on your feet
  • Proficiency in using various communication tools and software
  • Strong organisational and time-management skills

This will be rotational shift with following work timings:

  • 6:00 AM – 3:00 PM (PKT)
  • 2:00 PM – 11:00 PM (PKT)
  • 10:00 PM – 7:00 AM (PKT)

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