Customer Support Executive

2 days ago


Islamabad, Islamabad, Pakistan SECTEM Full time 400,000 - 1,200,000 per year

Company Description

Sectem is a full-spectrum digital agency established in 2017, specializing in Design, Engineering, and Marketing. We build MVPs for startups and Fortune 500 companies using cutting-edge technologies. Our team consists of highly enthusiastic Engineers, Designers, and Marketers dedicated to creating exceptional digital experiences. Sectem's unique ability to support customers across various touchpoints ensures extraordinary outcomes by transforming business strategies and marketing into successful platforms.

Customer Support Executive (Night Shift – On-Site)

Location:
Civic Center, Bahria Town Phase 4, Rawalpindi

Shift:
06 PM – 03 AM (US Time Zone)

Company:
Sectem Technologies

About the Role

Sectem Technologies is hiring a Customer Support Executive for our on-site night shift team

You'll be responsible for managing client and realtor communications, ensuring every inquiry is handled efficiently and professionally. If you're detail-oriented, organized, and passionate about delivering top-notch support, this is your chance to join a growing tech-driven environment.

Key Responsibilities

Respond promptly to client and realtor inquiries via phone, email, and chat

Provide accurate information on referral processes, pricing plans, and services

Track and follow up on tickets to ensure timely resolutions

Coordinate with IT and internal teams through Trello

Assist new realtors during onboarding and setup

Maintain records in CRM and report recurring issues

Escalate urgent matters to management and ensure follow-ups

Skills & Expertise Needed

1–3 years of experience in customer support or client services (real estate/digital services preferred)

Excellent verbal & written communication skills

Strong problem-solving & multitasking abilities

Proficiency with CRM tools, email platforms & Trello

Basic understanding of US real estate terminology

Why Join Sectem Technologies?

  • Competitive Salary + Incentives
  • Daily In-House Dinners & Positive Work Culture
  • Career Growth & Mentorship Opportunities
  • Hands-on Training & Skill Development

At Sectem Technologies, we don't just hire talent — we build it

If you're ready to deliver exceptional support and grow in a dynamic company, apply today.

Click
Apply Now
and become part of our journey



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