Customer Retention Specialist

2 weeks ago

Rawalpindi, Punjab, Pakistan Prestige OSS Full time 60,000 - 72,000 per year

This position is focused on customer retention and customer service, as it relates to selling the value of renewing support agreements for products. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.

Responsibilities:

  • Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.
  • Renew maintenance agreements directly with the end user or through collaboration with channel partners, as necessary.
  • Set strategy and tactical approach for maximizing bookings for their specified territory.
  • Maintain and update customer information in the database.
  • Have a thorough understanding of products, pricing, and competition.
  • Establish and maintain relationships with end users and channel partners.
  • Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.
  • Work closely with team members and assist with coverage when deemed necessary by management in order to meet team key performance indicators.

Job Type:
Full-time (ON-SITE)

Job Location:
Amazon Mall, DHA 2, Rawalpindi/Islamabad

Timing:
5:00 Pm - 2:00 Am / 6:00 Pm - 3:00 Am

Salary:
60K - 72K

Benefits:
Health Insurance (self + spouse + children/maternity covered), paid annual leaves, Family allowance, and multiple growth opportunities as the company continues to expand.

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