Customer Retention Specialist

17 hours ago

Rawalpindi, Punjab, Pakistan Prestige OSS Full time 900,000 - 1,200,000 per year


Location:
Amazon Mall, G.T. Road, Isb/Rwp.


Timings:
5:00 PM – 2:00 AM - Full-time onsite role


Experience:
1–2 years of experience in International Customer Support with excellent communication skills, specializing in customer retention and win-back strategies.

This position is focused on customer retention and support as it relates to selling the value of renewing support agreements for products. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve success in their territory.

Responsibilities:

  • Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills.
  • Reconnect with inactive or lost customers to bring them back and build lasting relationships.
  • Renew maintenance agreements directly with the end user or collaborate with channel partners as necessary.
  • Set strategy and tactical approach for maximizing bookings for their specified territory.
  • Maintain and update customer information in the database.
  • Have a thorough understanding of products, pricing, and competition.
  • Establish and maintain relationships with end users and channel partners.
  • Work collaboratively with all internal organizations to ensure that effective, consistent communication is maintained and company goals are understood and met.
  • Work closely with team members and assist with coverage when deemed necessary

Qualification/Skill Set

  • 1-2 years of experience in International Customer Support
  • Experience specializing in customer retention and win-back strategies
  • Successful track record of meeting and exceeding an individual sales quota
  • Excellent communication skills
  • Must be located within a commutable distance to Amazon Mall - Rawalpindi, Punjab, Pakistan

Prestige OSS is an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected status. All employment decisions are made based on qualifications and business needs, promoting a diverse and inclusive workplace.

  • Customer Retention Specialist

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Prestige OSS Full time 60,000 - 72,000 per year

    This position is focused on customer retention and customer service, as it relates to selling the value of renewing support agreements for products. The candidate must have a successful track record of meeting and exceeding an individual sales quota and have proven they have the skills and attitude necessary to meet their assigned sales quota and achieve...

  • Customer Services Specialist

    17 hours ago

    Rawalpindi, Punjab, Pakistan FOCUS Full time 400,000 - 600,000 per year

    Position Overview:We are currently seeking experienced and dynamic Customer Service Specialists to join our team. In this role, you will be the voice and face of the brand, providing and analysing Customer needs in order to provide support. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting...

  • Customer Support Specialist

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Amigos Group of Companies Full time 960,000 - 1,440,000 per year

    We are looking for aCustomer Support Specialistto join our growing team The ideal candidate will have excellent English communication skills and a passion for delivering top-notch customer service.Position Details:Job Title: Customer Support SpecialistExperience: Minimum 1 year in a similar roleShift Timing: 6:00 PM – 3:00 AM (Pakistan Time)Job Type: ...

  • Customer Sales Specialist

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Amigos Group of Companies Full time $80,000 - $120,000 per year

    Job Title: Customer Sales Specialist (Night Shift)Location:Bahria Town Phase 7, Islamabad (On-Site Only)Shift Timings:6:00 PM – 3:00 AM (Pakistan Time)About the Role:We are looking forCustomer Sales Specialistswith excellent communication skills to join our dynamic sales team. This is an exciting opportunity to work withUS customers, generate sales, and...

  • Dispatcher / Customer Support Specialist

    6 days ago

    Rawalpindi, Punjab, Pakistan Inovy Digital Full time 720,000 - 960,000 per year

    Company DescriptionInovy Digital is a growing agency specializing in back-office support and digital marketing services. Our integrated services help businesses maximize their online presence and enhance customer engagement.Role DescriptionThis is a project based full-time role for a Dispatcher / Customer Support Specialist, based on-site in Rawalpindi. The...

  • Junior Customer Retention Executive

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Prestige OSS Full time 500,000 - 1,000,000 per year

    No Experience Required.Fresh graduates are encouraged to applyExcellent Communication is a MUSTThis position is focused on the day-to-day and strategic operations that are mentioned below:To receive training in all the departments.To prepare a written summary/report about the training he went through in that specific department or area.Observe and learn from...

  • Customer Service Specialist – E-commerce

    2 weeks ago

    Rawalpindi, Punjab, Pakistan GrowthRatio Solutions Full time 240,000 - 480,000 per year

    Company: GrowthRise SolutionsLocation: Bahria Town Phase 7Openings: 4Job Title: Customer Service Specialist – E-commerceSchedule: 8 hours per day, 6 days a weekMode: On-site (not remote)Role Overview:As a Customer Service Specialist – E-commerce, you will be the first point of contact for customers, ensuring smooth communication, accurate order handling,...

  • Customer Engagement Specialist,Verification,Closing officers

    2 weeks ago

    Rawalpindi, Punjab, Pakistan Inspire Enterprise Llc Full time 75,000 - 150,000 per year

    We're Expanding500+ Positions Now Open at Our Branch Customer Engagement Specialists – Salary: 75,000/- Senior Verifiers (Sales Verification Consultant) – Salary: 100,000/- Senior Closers (Business Development Specialist) – Salary: 150,000/- Grow your career with us, unlock opportunities, and be part of a winning team Apply Now & Secure Your Spot...

  • Sales Specialist

    4 days ago

    Rawalpindi, Punjab, Pakistan Smart Outsource Solution Full time 900,000 - 1,200,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role located in Rawalpindi for a Sales Specialist. The Sales Specialist will be responsible for managing and driving sales efforts to achieve business goals. This includes creating and implementing sales strategies, developing and maintaining relationships with...

  • Verification Specialist

    5 days ago

    Rawalpindi, Punjab, Pakistan Adam&Chris. Enterprises Full time 400,000 - 600,000 per year

    Role DescriptionThis is a full-time on-site role for a Verification Specialist For Medicare Campaign at Adam&Chris. Ent Rawalpindi. The Verification Specialist will be responsible for tasks related to Insurance Verification, Formal Verification, Customer Service, and utilizing Analytical Skills to ensure accurate and efficient verification...