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Senior IT Support Engineer

2 weeks ago

Islamabad, Islamabad, Pakistan Creative Networks Full time $75,000 - $180,000 per year

About Us

Creative Networks is an established and long-standing MSP.

Join a rapidly growing Managed IT Services provider offering exceptional professional development opportunities, free training, a relaxed working environment, and friendly, people-focused culture.

Job Description

We are looking for a Support Engineer who has experience working in an MSP and IT Support key clients around the UK. You will be working on the Service Desk.

The role will suit someone who has been in 2nd Line Support for several years and is looking to take the next step. The ideal candidate will have a strong Desktop Support background and be keen to grow with us.

Key Skills & Experience

The successful candidate must be able to demonstrate the following key skills and experience:

  • Excellent communication skills, both verbal and written.
  • Operates well unsupervised.
  • Takes ownership willingly.
  • Able to remain calm under pressure.
  • Manages customers' expectations effectively.
  • Can explain highly complex technical issues in "layman's" terms.
  • Proficient fault finder and problem solver.
  • Flexible and adaptable to changing environments.
  • Is logical in approach.
  • Takes a long-term view.
  • Is helpful, fair and demonstrates a "give and take" attitude.
  • Demonstrate strong technical and personal leadership to colleagues.
  • Strong customer service focus & strives to deliver service excellence.
  • Solid experience of 1st Line Support aspiring towards 2nd Line
  • Have experience in Router and Switch Installs.
  • Understanding of Networking principles.
  • Understanding of VOIP Telephony.
  • Have an experience in using technologies like Azure, AWS, Hyper -V in a MSP environment.

Main Duties and Responsibilities

  • Provide 2nd /3rd Line IT Support.
  • Support clients onsite.
  • Monitor Network & Server Infrastructure.
  • Taking phone calls on the Service Desk, handling Service portal tickets and emails.
  • Respond to system failures in a timely manner.
  • Create and maintain procedures for new and existing processes.
  • Troubleshooting customer technical faults and driving fault resolution
  • Provide Project Management & Support.
  • To assume a lead role in the analysis, diagnosis, escalation, execution and resolution of incidents and problems affecting the customer base.
  • Identify trends in Service Desk calls and where appropriate perform root cause analysis.
  • Client service management and relationship building.

In return we offer

This is an exceptional opportunity for anyone willing to take on the challenge and develop their IT career.

  • Attractive salary & benefits packages– we offer an attractive salary package.
  • Training and development.

Job Type: Full-time

Pay: Rs75, Rs180,000.00 per month

Experience:

  • working in an MSP: 1 year (Required)
  • IT support: 2 years (Required)

Language:

  • Clear Fluent Western English Accent (Required)

Work Location: In person