Senior Manager

2 days ago

Karachi, Sindh, Pakistan Mashreq Full time $104,000 - $130,878 per year

Job Purpose

  • Primary responsibility is to handle production IVR and chatbots applications.
  • Understand business requirements, new projects raised for the IVR & chatbot.
  • Co-ordinate with development team so that requirements are developed and delivered as per user expectation.
  • Planning and ensuring smooth deployments and postproduction support.
  • Ensure applications are running in health status with adequate monitoring.

Work with stakeholders and collaborate with different teams for delivery and support of the applications.

Key result Areas

  • Ensuring IVR and chatbot applications are stable and healthy in production.
  • IVR and chatbot channels should be available 24* 7 unless planned downtime activities
  • Conduct regular review on infra usage (AKS/CPU/Memory/Disk etc.) both production and test environments.
  • Responsible for patching (Infra and application components) and accountability.
  • Automation of BAU tasks and reduce manual intervention.
  • Available to support application during incident/outages and ensure resolution. Work on RCA and problem management process is followed as per Mashreq policies.
  • Work on documentation pertaining to DR, day to today activities as required by management team.
  • Ensure backups are scheduled as per application recovery strategyand testing the back ups.
  • Adherence/updation of SOP, audit evidence gathering, infra, governance, data policies.
  • Compliant to HR and organization policies.
  • Work closely with business stake holders on IVR and chatbot deliveries.
  • Work with vendors to upgrade/incident fixes/new solution designs for vendor-based applications/products.
  • Identify system improvements and simplify the system complexity.
  • Identify revenue opportunities and make constructive suggestions.
  • Provide support of the IVR & chatbot systems to ensure expected system availability and stability as per business criticality SLA/TAT.
  • System monitoring and analysis - Pro-actively report the issues, analyze and provide solution.
  • Service tickets support – Service tickets closure as per agreed SLA with root cause analysis and bug fixing if required.
  • Participate in audit and other compliance activities as assigned and complete action items for mitigation and rectification.
  • Ensure all processes adhere to internal standards set as part of Quality & Audit, Infrastructure Management Guidelines.

Knowledge, Skills and Experience

  • Domain Knowledge Avaya IVR, Avaya Orchestration Designer, Chatbot technologies, Azure and Micro services knowledge.
  • Expertise in Java.
  • Proficiency in SQL Server and other databases like mongo.
  • Knowledge of Apache Tomcat, Kubernetes.
  • Proficiency in integrating and consuming RESTful webservice interfaces
  • 8-10 years of experience

Mandatory

  • Avaya IVR, Avaya OD, Chatbot integrations knowledge, Cloud technologies (Azure), RESTful API
  • SQL Server and above
  • Java, spring boot
  • Apache Tomcat
  • Kubernetes
  • Micro services design

Desirable

  • Document Statement systems' domain knowledge
  • Mobility development tools

  • Senior IT Manager

    2 weeks ago

    Karachi, Sindh, Pakistan Khalid Foods Full time

    Employer: Khalid FoodsIndustry:IT Support and NetworkingLocation:KarachiJob Title:Senior IT ManagerJob Description:We are seeking a Senior IT Manager from the food industry, based in Karachi. The role involves providing leadership and strategic direction on all IT-related matters. Responsibilities include facilitating collaboration among business groups and...

  • Senior Manager

    4 days ago

    Karachi, Sindh, Pakistan Milliman Full time $90,000 - $120,000 per year

    We are looking for a seasoned management / Strategic consultant who is an Actuarial Fellow (FIA, FSA, FIAA, or equivalent) and ideally holds an MBA. The role combines deep actuarial expertise with strategic and commercial insight to lead complex projects in insurance, pensions, and financial services. As a senior Manager, You will drive client engagements,...

  • Senior Brand Manager

    7 days ago

    Karachi, Sindh, Pakistan beBeeSeniorBrandManager Full time 900,000 - 1,200,000

    Job Title: Senior Brand ManagerWe are seeking an experienced senior brand manager to lead our client accounts and drive growth through effective marketing strategies.

  • Senior Manager and Sales Manager

    2 weeks ago

    Karachi, Sindh, Pakistan MYK Associates Private Full time

    Senior Manager and Sales Manager (Karachi)Karachi, Province of SindhEmployer: MYK Associates Private LimitedIndustry: ManagementLocation: KarachiDescriptionWe are seeking qualified candidates for the following positions:Senior Manager: To handle solar project execution for a company engaged in Energy Solutions, with a focus on Solar energy.Sales Manager: To...

  • Senior Sales Manager

    1 day ago

    Karachi, Sindh, Pakistan Sea and Sky Agency Full time

    OverviewThis is a full-time on-site role for a Senior Sales Manager located in Karachi, Pakistan. The Senior Sales Manager will be responsible for overseeing the sales team, developing and implementing sales strategies, and managing key accounts. Day-to-day tasks include setting sales targets, analyzing sales data, conducting market research, and building...

  • Senior Manager

    7 days ago

    Karachi, Sindh, Pakistan Mashreq Bank Pakistan Limited Full time

    OverviewSenior Manager - Finance (Mashreq Global Network Pakistan)Responsible for overseeing statutory and regulatory reporting, ensuring compliance with critical requirements that significantly impact the company. Ensure the timely closure of monthly MGN Financials, prepare the monthly financial deck, and oversee the migration to Oracle ERP while...

  • Senior Communications Manager

    1 day ago

    Karachi, Sindh, Pakistan beBeeCommunications Full time 15,000,000 - 25,000,000

    Senior Communications ManagerA Senior Communications Manager is required to develop and maintain a positive image of the company in the media and public eye. The ideal candidate will possess excellent communication skills, both written and verbal, as well as the ability to work effectively with a variety of stakeholders.

  • senior manager

    10 hours ago

    Karachi, Sindh, Pakistan Icap Full time

    Date : 13 Jun, 20255 SharesCategoryTECHNICAL SERVICESJob TypePermanentJob LevelSENIOR MANAGERNumber of Posts1Job ResponsibilitiesProvide proactive support to Head of the department on technical financial reporting matters and projects.Prepare papers, presentations, and publications on different topics of financial reporting through extensive research and...

  • Senior Manager Programs

    2 weeks ago

    Karachi, Sindh, Pakistan The i-Care Foundation Full time

    Direct message the job poster from The i-Care FoundationNon-Profit Leader | Country Director, The i-Care Foundation | Ex-TCF Global Strategy & PartnershipsAbout the Rolei-Care Foundation is seeking a Senior Manager – Programs & Donor Engagement based in Karachi. This is a mid-senior leadership role responsible for strengthening partnerships with charities...

  • Senior Manager

    1 day ago

    Karachi, Sindh, Pakistan Mashreq Bank Pakistan Limited Full time

    Job TitleSenior Manager - Payments, Liquidity & Virtual Accounts (Mashreq Global Network Pakistan)Job PurposeThis role will support the expansion of Virtual Accounts, Payment and Liquidity Management Solutions and to reinforce the Subject Matter expertise of the new Oracle OBLM and OBVAM and OBP platform within the bank. The person in the role will act as...