Service Delivery Manager

6 days ago

Karachi, Sindh, Pakistan Squarera Full time 900,000 - 1,200,000 per year

At Squarera, we're driven by a passion for delivering innovative, reliable, and high-impact solutions to our clients. Specializing in technical and cutting-edge technology projects, we're looking for a Service Delivery Manager who can lead client engagements, ensure consistent high-quality delivery, and align technical execution with business outcomes.

Key Responsibilities:

  • Serve as the primary liaison between clients and internal teams on service delivery matters
  • Ensure project and service deliverables are met on time, within scope, and to the highest quality standards
  • Coordinate across cross-functional teams, including engineering, data, and project management, to drive execution
  • Monitor KPIs and SLAs, analyze performance, and implement continuous improvement initiatives
  • Lead and manage issue resolution and escalation processes effectively
  • Align technical delivery with business goals in close collaboration with the Data Engineering and Development teams

Requirements:

  • Proven experience as a Technical Project & Service Manager or in a similar client-facing role
  • Strong project management and team coordination skills
  • Excellent stakeholder communication, interpersonal, and problem-solving abilities
  • Hands-on experience with SLA management, performance reporting, and stakeholder expectations
  • Ability to manage multiple concurrent projects in a fast-paced environment

Nice to Have:

  • Familiarity with Data Engineering concepts or experience managing data/analytics teams
  • Knowledge of cloud platforms like AWS, GCP, or Azure
  • Understanding of ETL processes, data warehousing, or data governance frameworks

Why Join Squarera?

  • A collaborative, inclusive, and supportive team culture
  • Exposure to cutting-edge technologies and exciting projects
  • Clear paths for career progression and professional development
  • Opportunity to impact client success and grow within a rapidly scaling company

Job Type: Full-time

Work Location: In person

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