Assistant Manager, Account Management

2 weeks ago

Karachi, Sindh, Pakistan Delivery Hero Full time 400,000 - 800,000 per year
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a dynamic and results-driven Account Manager to drive the acquisition and management of HORECA (Hotels, Restaurants, Cafés) and O&I (Offices & Industries) accounts. This role involves end-to-end account ownership, from onboarding to order management, ensuring strong relationships, revenue growth, and timely payment recovery. The ideal candidate should be proactive, customer-centric, and skilled in negotiations.

Responsibilities:

1.  Client Acquisition & Account Management:

  • Identify and onboard new HORECA and O&I clients.
  • Build and maintain strong relationships with key stakeholders.
  • Act as the primary point of contact for assigned accounts.

2. Sales Growth & Business Expansion:

  • Develop and execute account strategies to drive sales and meet revenue targets.
  • Identify cross-selling and upselling opportunities within existing accounts.
  • Collaborate with internal teams (operations, finance, and marketing) to ensure seamless service delivery.

3. Order & Relationship Management:

  • Handle end-to-end order processing, ensuring timely fulfillment.
  • Monitor stock availability and coordinate with supply chain teams.
  • Provide regular updates to clients on promotions, new products, and pricing.

4. Payment Recovery & Account Retention:

  • Ensure timely invoicing and payment recovery from clients.
  • Address and resolve any billing or payment-related issues.
  • Implement strategies to retain high-value clients and minimize churn.
Qualifications
  • 2-4 years in B2B sales, account management, or business development, preferably in the food, FMCG, or supply chain sector.
  • Education: Bachelor's/master's degree in business, Sales or a related field.
  • Skills: Strong negotiation, communication, and relationship management skills.
  • Mindset: Target-driven, proactive and problem-solving approach.
  • Tech Savvy: Comfortable using CRM tools, MS Excel, and data analysis for reporting.
Additional Information

What we offer:

  • Enjoyable, dynamic and challenging working environment
  • Responsibility from day one in a fast-growing global company
  • Employee Discount Codes
  • Regular company and team events
  • E-learning platform

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