Manager - Delivery Operations

2 days ago

Karachi, Sindh, Pakistan United King Full time 900,000 - 1,200,000 per year

We are seeking an experienced and results-driven Delivery Manager to oversee and optimize our order fulfillment and last-mile delivery operations. The ideal candidate will ensure timely, cost-effective, and high-quality delivery experiences for our customers.

Key Responsibilities

  • Oversee end-to-end delivery operations, including the management of the company's in-house rider fleet and coordination with external delivery partners.
  • Collaborate with branches, customer service, and delivery partners to ensure on-time deliveries.
  • Monitor daily performance metrics (OTD, delivery TAT, etc.) and implement process improvements.
  • Resolve delivery-related issues and customer escalations efficiently.
  • Develop and implement strategies to reduce costs and improve delivery speed.
  • Ensure compliance with company policies, safety standards, and local regulations.
  • Lead and mentor the delivery support team.

Requirements

  • Bachelor's degree in business, Supply Chain, Marketing, or related field (MBA preferred).
  • 5+ years of experience in eCommerce or logistics/delivery management.
  • Strong analytical, problem-solving, and communication skills.
  • Familiarity with delivery management systems and tools.
  • Ability to work in a fast-paced, dynamic environment.

Job Type: Full-time

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • What is your notice period?

Work Location: In person

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