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Client Success Associate

2 weeks ago

Rawalpindi Gpo, Pakistan Value Engineering Full time 900,000 - 1,200,000 per year
  • Serve as the primary point of contact for assigned clients, ensuring timely and professional communication.
  • Understand client needs and business objectives to ensure product adoption and satisfaction.
  • Handle client queries, troubleshoot issues, and provide prompt resolutions to enhance the client experience.
  • Collaborate with internal departments (Engineering, Support, and Operations) to address client feedback and improve services.
  • Track key account metrics (e.g., client satisfaction scores, retention rates, product usage).
  • Prepare and present regular reports on client status, feedback, and improvement opportunities.
  • Participate in client on-boarding and training sessions to ensure smooth transitions and understanding of services.

Requirements

  • Bachelor's degree in business, Marketing, Communications, or a related field.
  • Minimum 3 years of proven experience in Customer/client Success, Account Management, or similar client-facing role.
  • Excellent verbal and written communication skills in English.
  • Comfortable working night shift to accommodate international clients, AUS and USA based.
  • Proficiency in CRM systems (e.g., Salesforce, HubSpot) and customer success tools.

Benefits

  • Annual Leaves
  • Performance Bonuses
  • In-house Gym Facilities
  • Internal Training's
  • Career Growth Plan

Job Type: Full-time

Work Location: In person