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Customer Support Agent

2 weeks ago

Lahore, Punjab, Pakistan Biztekapps Full time 75,000 - 100,000 per year

Job description

Job Title: Customer Support Agent

Location: Defence Moor, Walton Road, Lahore

Shift: Night Shift (Monday to Friday, 7:00 PM - 5:00 AM)

Salary Package:

  • Basic Salary: PKR 75,000 – PKR 100,000
  • Incentives: Lucrative commission structure and bonuses
  • Benefits: Provident fund, medical insurance, medical reimbursement, paid leaves, annual tour, bi-annual dinners, and a healthy workplace culture

Job Description

We are looking for a dynamic Customer Success Agent to join our growing team. The ideal candidate will be responsible for converting warm leads, providing exceptional client support, and handling customer queries efficiently.

Key Responsibilities:

  • Engage with potential customers (warm leads) to convert them into sales.
  • Provide comprehensive support to clients and address their queries promptly.
  • Maintain professional communication through calls, emails, and chat.
  • Collaborate with the sales team to ensure a seamless customer experience.
  • Manage and maintain client records with accuracy.
  • Handle objections effectively and provide solutions to meet client needs.

Requirements:

  • Education: Bachelor's degree in any discipline.
  • Skills:
  • Strong communication skills with an excellent USA accent.
  • Proficient in English, both verbal and written.
  • Fast typing speed with exceptional writing abilities.
  • Customer-focused approach and problem-solving skills.
  • Experience: Prior experience in sales or client servicing is a plus but not mandatory.

Why Join Us?

  • Competitive salary with performance-based rewards.
  • Opportunity to work in a collaborative and growth-oriented culture.
  • Comprehensive benefits package ensuring your health and well-being.
  • Fun workplace with annual tours and bi-annual dinners.

How to Apply:

If you meet the criteria and are ready to take on this exciting challenge, send your resume to

Be a part of a team where your potential is valued and rewarded

Industry

  • IT Services and IT Consulting

Employment Type

Full-time

Industry

  • IT Services and IT Consulting

Job Type: Full-time

Pay: From Rs75,000.00 per month

Work Location: In person