Client Services Administrator APAC

About Us:

ONE WORLD RENTAL is a prominent global Event Technology solution and IT Rental firm headquartered in London, England, with 10 offices in 9 countries. Our focus lies in deploying technology solutions for corporate and business events worldwide.

We operate within close-knit teams to meticulously plan, execute, and deliver technology aspects for some of the world's most renowned events. We expect our team members to be team players, natural leaders, and problem solvers who can adapt quickly to meet high-volume project demands across the globe.

The Role:

Every day presents new challenges as we coordinate and collaborate with colleagues and supply chains worldwide for projects and deployments. We are currently seeking an exceptionally organised individual, highly motivated and capable of working both independently and within a team in a fast-paced environment.

This is an exciting opportunity to join our Global operations team as a dedicated Client Service Administrator, supporting one of our key accounts. The role involves a diverse range of responsibilities, including project management, operations support, communication, and commercial duties, as well as order validation, resource alignment, and project administration.

The ideal candidate must be highly organised, adaptable, able to remain calm under pressure, and possess excellent communication skills. They should enjoy working with data, as data input forms a significant part of the role, and should be someone who thrives on interacting with teams across the business.

Working hours are determined by the Region/Accounts you are responsible for, details for this will be discussed during your initial interview, some flexibility will be required to meet global business needs.

Responsibilities:

• Act as the primary point of contact for operations and project delivery matters with key clients as a partnership manager.
• Manage project delivery, communication, updates, and resource alignment to ensure service delivery meets expected standards.
• Develop existing products and services to aid in the growth of global partnerships.
• Maintain and update the ERP system, ensuring data accuracy at all times.
• Collaborate with internal and client teams across all global offices to ensure data compliance and accuracy.
• Provide support to various operations functions, including logistics coordination, resource allocation, and finance.
• Assist with project work across the operations team aimed at driving quality and efficiency improvements.
• Ensure onsite teams are adequately trained, aware of their responsibilities, and deliver high-quality service.
• Monitor project deliveries to ensure they are on track.
• Oversee global consistency in project delivery for key clients from various fulfilment depots.
• Hold weekly meetings with key clients to share updates and gather feedback, applying feedback to operational processes to ensure service excellence.
• Perform other ad hoc tasks as required.

Who We Are Looking For:

• Highly organised, analytical, and capable of managing multiple projects simultaneously with exceptional attention to detail.
• Proactive with strong communication skills, both verbal and written.
• Ability to prioritise workload, focus on tasks, and manage personal time effectively.
• Creative thinker who seeks opportunities to improve existing processes.
• Relationship builder with the ability to manage various internal stakeholders.
• Independent, quick learner, and comfortable taking on responsibility.
• Digitally savvy with experience using virtual meeting platforms and Microsoft Office Suite.
• Flexible attitude, comfortable with unexpected change and ambiguity.
• Professional demeanour with a good sense of humour.

What We Offer:

ONE WORLD RENTAL aims to provide attractive and functional workplaces, where flexible and dynamic ways of working motivate and engage colleagues to create great results together.

• Competitive salary plus performance bonuses.
• Paid holiday.
• Laptop and smartphone.

If you believe you can thrive in this role and make a valuable contribution to our team, apply today

Job Type: Full-time

Pay: Rs150, Rs200,000.00 per month

Application Question(s):

• This is an on site position leading to a hybrid work arrangement post probation. Our office is located in Bahria Town, Phase 7 Rawalpindi. Is this a manageable commute for you?

Experience:

• client services: 3 years (Required)
• sales administration: 1 year (Required)

Location:

• Rawalpindi (Required)

Work Location: In person