Client Service Executive

21 hours ago

Rawalpindi, Punjab, Pakistan CareCloud Full time 70,000 - 120,000 per year

Department: CONTACT CENTER Experience: 1 YearDeadline: October 13, 2025Location: Rawalpindi, Pakistan

Job Profile

As a Client Service Executive, you will serve as the main point of contact for issues and questions coming from US-based customers, insurances and patients. You will not only be responsible for providing world-class assistance, support/ guidance via calls, cases and emails.

What You'll Do:

  • Inbound & Outbound Support - Answer inbound & outbound inquiries coming through Mainlines, cases or email address with US-based customers, insurances and patients
  • 1-2 years of experience as a Customer Services Agent/ Customer Support Specialist/ Call Center Representative with US-based customers and clients,
  • Communicate via tickets and emails as well to assist them with all types of queries.
  • Claims submissions and claim adjustments as per SOP's
  • Strong phone contact handling skills, active listening & understanding
  • Handle patient complaints/ concerns, provide appropriate solutions and alternatives within the time limits. Follow-up to ensure resolution
  • Follow communication procedures, guidelines, and policies
  • Maintain 90% CSAT (customer satisfaction) and above 90% QA (quality assurance) ratings
  • Communicate with Patients via tickets, emails and calls to assist them with all types of queries.
  • Excellent verbal and written communication skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Ensure compliance with information security responsibilities specific to your job role.
  • Protect assets from unauthorized access, disclosure, modification, destruction or interference.
  • Accomplish assigned tasks according to the priority set by Team leader/ Supervisor.
  • Ensures and provides quality service to both internal and external entities.
  • Must have a knowledge about Telephone Etiquettes.
  • Provide daily signoff to Team leader/ Supervisor at day end.
  • Shift duration is 9 hours a day and 5 days a week. (Permanent Night Shift Job)
  • Any other task assigned by the Team leader/ Supervisor
Tools / Skills

Tools / Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Ability to prioritize tasks and organize workflow
  • Industry Knowledge & Expertise
  • Healthcare IT
  • Team oriented, Engaged, and highly Collaborative
  • Influence & Persuasion
Additional Information

Total Position(s)

1 Positions

Gender

Does not matter

Minimum Education

Intermediate/A-Level

Degree Title

Intermediate/A-Level

Shift

Rotating

Nature of Job

Work From Office

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