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Customer Care Representative
2 weeks ago
Bookme is Pakistan's #1 travel and e-ticketing platform, providing a seamless experience for booking bus tickets, flights, movies, cricket, and event tickets. Our e-ticketing website and mobile application allow users to book tickets in advance, review schedules, reserve seats, and browse upcoming events. Bookme offers discounted prices and money-saving rewards, ensuring a cost-effective and efficient booking process. Visit our website or download the app available on both iOS and Android devices.
Role Description
This is a full-time, on-site role for a Customer Care Representative located in Lahore, Pakistan. The Customer Service Representative will be responsible for managing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Daily tasks include handling customer calls and emails, resolving issues, processing orders, and providing information about products and services.
Qualifications
- Customer Service Representatives, Customer Support, Customer Service skills
- Experience in ensuring Customer Satisfaction and Customer Experience
- Excellent communication and interpersonal skills
- Ability to work independently and efficiently in a fast-paced environment
- Proficiency in using customer service software and tools
- Experience in the travel or e-ticketing industry is a plus
- High school diploma or equivalent; additional qualifications in customer service
