Senior Virtual Relationship Manager

2 weeks ago


Lahore, Punjab, Pakistan Mashreq Full time $90,000 - $120,000 per year

Job Purpose

The Senior Virtual Relationship Manager (SVRM) Team Lead will manage a team of RMs, serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions. The Team Lead will be accountable for his own and the team's performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.

Key Result AreasSVRMs are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM'sLead Management & Drop-off Handling (New Acquisition)Managing NSTP ScenariosAssisted client onboardingClient Servicing & Complaints HandlingCross-Sell (within 3 Months on Books)Portfolio Management

Knowledge, Skills and ExperienceStrong sales knowledge & market trends/investments/ Financial Market Knowledge.Strong Interpersonal skills and cultural sensitivityRelationship Management & Networking skills. Extrovert/Amiable personalityAt least 5-7 years' experience in a similar job.Self-Motivated and positive attitude.Analytical and numeric skills.Problem resolution skills.Ability to work under pressure and think on his/her feet.Dynamic, result-oriented approach to work.


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