Trainee Product Support Engineer

2 weeks ago

Lahore Johar Town, Pakistan Programmers Force Full time 600,000 - 1,200,000 per year

We are a leading SaaS fintech product-based company serving clients worldwide. Our flagship products include identity verification and compliance solutions used by global enterprises. We are looking for motivated Trainee Product Support Engineers who are eager to learn, grow, and contribute to providing world-class product support to our clients.

Key Responsibilities

  • Assist in resolving customer issues related to our SaaS products via email, chat, or ticketing system.
  • Learn and understand product functionality, features, and integrations to provide accurate support.
  • Collaborate with senior support engineers and product teams to troubleshoot and escalate technical issues.
  • Document support cases, solutions, and best practices for internal knowledge sharing.
  • Participate in product training sessions to enhance product and domain knowledge.
  • Gather feedback from customers and share insights with product and engineering teams.
  • Ensure timely follow-ups with clients to provide resolution and maintain satisfaction.

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, IT, or related field (fresh graduates are encouraged to apply).
  • Basic understanding of SaaS products, APIs, and web technologies.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills in English.
  • Ability to work in shifts (if required) and under pressure in a fast-paced environment.
  • Eagerness to learn and develop technical as well as customer-facing skills.

Preferred Skills (Good to Have)

  • Familiarity with ticketing tools (e.g., Jira, Zendesk, Freshdesk).
  • Knowledge of SQL, REST APIs, or scripting basics (Python, JavaScript).
  • Previous internship or project experience in customer support or IT.

Job Type: Fresher

Work Location: In person

  • Trainee Product Support

    47 minutes ago

    Lahore, Punjab, Pakistan Hellenic Sun Insurance Brokers Pvt. Ltd. Full time 900,000 - 1,200,000 per year

    As aTrainee Product & Support, you'll dive into live projects, collaborating with cross-functional teams to build and enhance our digital platform. You'll get the opportunity to work directly with customers, solve technical issues, and contribute to the product team. This isn't a classroom-style program—it's real-world work on product analysis, feature...

  • Graduate Engineering Trainee

    47 minutes ago

    Lahore, Punjab, Pakistan AZCOM ENGINEERING Full time

    Company DescriptionAZCOM ENGINEERING, incorporated in 2024 under the Securities & Exchange Commission of Pakistan (SECP), is a local entity with a global outreach managed by senior professionals with over 25 years of experience in industrial solutions. As a versatile EPCC Contractor, AZCOM ENGINEERING provides comprehensive End-to-End Supply Chain Solutions...

  • Product Support Engineer

    1 hour ago

    Lahore, Punjab, Pakistan Abyan Technologies Full time 900,000 - 1,200,000 per year

    𝐖𝐞'𝐫𝐞 𝐇𝐢𝐫𝐢𝐧𝐠:𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 – 𝐅𝐢𝐧𝐭𝐞𝐜𝐡Location: Gulberg III, LahoreExperience: 6 months – 1 yearAre you asoftware engineerwho wants to build a career in product support? This is your...

  • Product Support Associate

    53 minutes ago

    Lahore Johar Town, Pakistan Programmers Force Full time 300,000 - 600,000 per year

    Job Description:We are looking for fresh BSCS or BSIT graduates with excellent English communication skills to join our Tech Support team. This is a great opportunity to start your career in a fast-paced, technology-driven environment where you will interact with international clients and support them with product-related issues.Key...

  • MTO-Mechanical Engineer

    58 minutes ago

    Lahore, Punjab, Pakistan Orient Group Of Companies Full time 300,000 - 600,000 per year

    Job Introduction:Orient Electronics is offering an exciting opportunity for fresh Mechanical Engineers to join our Graduate Trainee Program. This structured training program is designed to provide comprehensive exposure to various aspects of engineering and production in the consumer electronics industry. Trainees will actively participate in day-to-day...

  • Product Support Engineer

    2 weeks ago

    Lahore, Punjab, Pakistan Simplex Technology Solutions Full time 900,000 - 1,200,000 per year

    Role OverviewAs a Product Support Engineer, you will serve as the first point of contact for clients using our flagship products. Your primary responsibility is to provide timely and effective support by addressing incoming queries, educating users on existing features, troubleshooting common problems, and escalating critical issues to the appropriate teams....

  • Associate Product Support Engineer

    1 hour ago

    Lahore, Punjab, Pakistan Abyan Capital Full time 900,000 - 1,200,000 per year

    We're Hiring: Associate Product Support Engineer – FintechLocation: Gulberg III, Lahore Experience: 6 months – 1 yearAre you a software engineer who wants to build a career in product support? This is your opportunity to join a product-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems,...

  • Associate Product Support Engineer

    49 minutes ago

    Lahore, Punjab, Pakistan Abyan Capital Full time 600,000 - 1,200,000 per year

    We're Hiring: Associate Product Support Engineer – FintechLocation: Gulberg III, LahoreExperience: 6 months – 1 yearAre you asoftware engineerwho wants to build a career inproduct support? This is your opportunity to join aproduct-based fintech company, where you'll apply your troubleshooting skills, gain hands-on exposure to production systems, and work...

  • Trainee Electrical Engineer

    1 hour ago

    Lahore, Punjab, Pakistan INTECH Automation & Intelligence Full time 400,000 - 800,000 per year

    About The JobJoin our Team - Your career journey starts here – not just a job, but a future.Our Potential OpportunityINTECH Automation Intelligence is seekingTrainee Electrical Engineerto join our dynamic team. This role is pivotal in advancing Process Automation Solutions across industries such as Oil & Gas, Petrochemicals, Utilities, and Renewable...

  • Trainee Electrical Engineer

    37 minutes ago

    Lahore, Punjab, Pakistan INTECH Process Automation Full time 500,000 - 1,500,000 per year

    About the job Join our Team - Your career journey starts here – not just a job, but a future. Our Potential Opportunity  INTECH Automation Intelligence is seeking Trainee Electrical Engineer to join our dynamic team. This role is pivotal in advancing Process Automation Solutions across industries such as Oil & Gas, Petrochemicals, Utilities, and...