Trainee Product Support Engineer

1 week ago

Lahore Johar Town, Pakistan Programmers Force Full time 600,000 - 1,200,000 per year

We are a leading SaaS fintech product-based company serving clients worldwide. Our flagship products include identity verification and compliance solutions used by global enterprises. We are looking for motivated Trainee Product Support Engineers who are eager to learn, grow, and contribute to providing world-class product support to our clients.

Key Responsibilities

  • Assist in resolving customer issues related to our SaaS products via email, chat, or ticketing system.
  • Learn and understand product functionality, features, and integrations to provide accurate support.
  • Collaborate with senior support engineers and product teams to troubleshoot and escalate technical issues.
  • Document support cases, solutions, and best practices for internal knowledge sharing.
  • Participate in product training sessions to enhance product and domain knowledge.
  • Gather feedback from customers and share insights with product and engineering teams.
  • Ensure timely follow-ups with clients to provide resolution and maintain satisfaction.

Requirements

  • Bachelor's degree in Computer Science, Software Engineering, IT, or related field (fresh graduates are encouraged to apply).
  • Basic understanding of SaaS products, APIs, and web technologies.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills in English.
  • Ability to work in shifts (if required) and under pressure in a fast-paced environment.
  • Eagerness to learn and develop technical as well as customer-facing skills.

Preferred Skills (Good to Have)

  • Familiarity with ticketing tools (e.g., Jira, Zendesk, Freshdesk).
  • Knowledge of SQL, REST APIs, or scripting basics (Python, JavaScript).
  • Previous internship or project experience in customer support or IT.

Job Type: Fresher

Work Location: In person

  • Product Support Engineer

    1 week ago

    Lahore, Punjab, Pakistan Simplex Technology Solutions Full time 900,000 - 1,200,000 per year

    Role OverviewAs a Product Support Engineer, you will serve as the first point of contact for clients using our flagship products. Your primary responsibility is to provide timely and effective support by addressing incoming queries, educating users on existing features, troubleshooting common problems, and escalating critical issues to the appropriate teams....

  • Management Trainee

    4 days ago

    Lahore, Punjab, Pakistan HR Force International Full time 250,000 - 500,000 per year

    Job DescriptionWe are looking for Trainee Customer Success / Product Support / Sales Closers with a Graduation / Management Degree / Computer Science background with a solid communication skills who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a 3-month structured training program covering...

  • Customer Support Representative Trainee

    9 hours ago

    Lahore, Punjab, Pakistan OOP Technologies Full time 300,000 - 360,000 per year

    About the Role:We are looking for a Customer Service Representative Trainee to join our team in the packaging industry. This is an entry-level position ideal for fresh graduates or individuals with up to 1 year of experience who are eager to learn and grow in a professional environment. The ideal candidate should have good communication skills and a...

  • Accounts Trainee

    2 weeks ago

    Rawalpindi Satellite Town, Pakistan Unity Films Software PVT LTD Full time 150,000 - 250,000 per year

    Job Title: Accounts Trainee (Male)Company: Unity Films Pvt LtdLocation: Satellite Town, RawalpindiJob Type: Full-Time, On-SiteAbout the Company:Unity Films Pvt Ltd is a leading media production company based in Rawalpindi, dedicated to delivering high-quality content across various platforms. We are looking for a motivated and detail-oriented Accounts...

  • Management Trainee

    2 days ago

    Lahore, Punjab, Pakistan Programmers Force Full time 300,000 - 600,000 per year

    Job DescriptionWe are looking forTrainee Customer Success / Product Support / Sales Closerswith a Graduation / Management Degree / Computer Science background with a solid communication skills who enjoy problem-solving and client interaction more than programming. Selected candidates will go through a3-month structured training programcovering product...

  • Trainee Software Engineer

    2 days ago

    Lahore, Punjab, Pakistan Avanceon Middle East & South Asia Full time 600,000 - 1,200,000 per year

    Job DescriptionAvanceonis excited to welcome a Trainee Software Engineer to join our team and embark on a dynamic journey in Business Intelligence (BI) and Full Stack Development. As a trainee, you will have the opportunity to work with cutting-edge technologies, including BI solutions (Power BI, Tableau, Excel Reporting, and Dream Reporting), SQL, Oracle,...

  • Chat & Email Support Trainee

    1 week ago

    Lahore, Punjab, Pakistan OOP Technologies Full time 300,000 - 360,000 per year

    About the RoleWe are looking for a proactive and customer-focused Chat & Email Support Trainee to join our team. The ideal candidate should have strong English communication skills and a passion for delivering excellent customer service. This role is suitable for fresh graduates as well as candidates with up to 6 months of relevant experience.Key...

  • Junior Product Support Engineer

    4 days ago

    Lahore, Punjab, Pakistan Simplex Technology Solutions Full time 900,000 - 1,200,000 per year

    As a Support Engineer, you will serve as the first point of contact for clients using our flagship products. Your primary responsibility is to provide timely and effective support by addressing incoming queries, educating users on existing features, troubleshooting common problems, and escalating critical issues to the appropriate teams. You will also play a...

  • Trainee CMS Developer

    4 days ago

    Lahore, Punjab, Pakistan WorkTech Full time 900,000 - 1,200,000 per year

    Job Title:Trainee CMS DeveloperLocation:Johar Town, LahoreJob Type:Paid Internship (Leading to job, based on performance)Timings:8am - 5pmExperience Required:Fresh graduate or up to 1 year of relevant experienceAboutWe are seeking a motivated and detail-orientedTrainee CMS Developerto join our development team. This role is ideal for candidates who are eager...

  • Head Of Product Support

    2 days ago

    Lahore, Punjab, Pakistan Programmers Force Full time 6,000,000 - 12,000,000 per year

    Key Responsibilities:Department Setup & Strategy:Build and structure the Product Support Department from scratch, including processes, SLAs, escalation frameworks, and support policies.Define department KPIs and establish regular performance reporting.Develop support playbooks, training manuals, and response frameworks for both technical and non-technical...