Sales Manager

6 hours ago

Karachi, Sindh, Pakistan ENUM Full time $60,000 - $120,000 per year

Purpose of the Role:

We are looking for a dynamic Commercial Cards – Sales & Operations Specialist to drive the growth of our Commercial Cards portfolio through proactive sales efforts and robust operational support. This role is critical in ensuring a smooth client journey — from onboarding and card issuance to post-issuance services and customer satisfaction.

The ideal candidate will bring strong expertise in commercial card products, operational excellence, and relationship management with Financial Institutions (FIs) and corporate clients.

Key Responsibilities:

  • Drive the expansion of the Commercial Cards portfolio by developing and converting a healthy pipeline of Large Market / B2B opportunities with Financial Institutions (FIs).
  • Lead sales discussions and product pitches with FI partners and end clients, using Mastercard materials to design compelling sales narratives.
  • Identify and engage key bank stakeholders in alignment with Mastercard strategy to create, drive, and close partnership deals.
  • Train FI sales teams and develop Standard Operating Procedures (SOPs) to enhance product knowledge and process efficiency.
  • Coordinate with internal teams (Sales, Implementation, Card Operations, Relationship Management, and Mastercard Program Management) to ensure seamless onboarding and activation of new clients.
  • Monitor new clients for card activation, usage, and growth, providing feedback and support to ensure smooth performance.
  • Manage corporate card requests (limits, issuance, blocks, chargebacks) and address operational issues promptly.
  • Conduct Direct-to-Corporate (D2C) engagement activities with large/mid-market corporates for card program expansion.
  • Review and recommend process improvements, track results, and report outcomes via dashboards and MIS updates to senior management.
  • Participate in client meetings and steering committees, providing updates on KPIs, risks, and progress.
  • Leverage Mastercard assets and resources to optimize sales and operational performance.

Key Performance Indicators (KPIs):

  • Feedback from internal stakeholders (Head of Commercial Cards, Relationship Managers, Product Teams).
  • Feedback and satisfaction levels from corporate customers.
  • Operational efficiency metrics (e.g., level of Straight-Through Processing - STP).
  • Gross Dollar Volume (GDV) growth across the commercial cards portfolio.
  • Increased utilization rates within low-usage card segments.

Required Skills & Knowledge:

  • Strong understanding of Commercial Card products and Corporate Banking operations.
  • Proven experience managing card operations, providing actionable insights, and optimizing workflows.
  • Deep familiarity with Card Management Systems (CMS) and their applications.
  • Strong track record of B2B payments expertise and knowledge of the commercial payments landscape.
  • Ability to influence senior stakeholders and drive cross-functional collaboration.
  • Thorough understanding of local regulations, compliance requirements, and market dynamics.
  • Demonstrated success in sales strategy, client acquisition, and portfolio growth.

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