Senior Business Analyst

4 days ago

Lahore, Punjab, Pakistan CirrusLabs Full time 1,200,000 - 3,600,000 per year

Job Title: Techno-Functional Business Analyst – ServiceNow

Location: Riyad, KSA-Onsite

Employment Type: Contract

Position Summary

We are seeking a Techno-Functional Business Analyst (BA) with hands-on ServiceNow expertise to join our enterprise IT team. The ideal candidate will act as a bridge between business stakeholders and technical teams, gathering requirements, designing solutions, and ensuring successful implementation of ServiceNow modules (ITSM, ITOM, HRSD, CSM, etc.).

This role requires a blend of business analysis skills, process design knowledge, and ServiceNow platform expertise to translate business needs into scalable technical solutions.

Key Responsibilities

  • Gather, document, and analyze business requirements for new and existing ServiceNow modules.
  • Translate business needs into functional specifications, user stories, and acceptance criteria.
  • Partner with developers and architects to design and implement ServiceNow solutions.
  • Configure and support ServiceNow modules including (but not limited to) ITSM, ITOM, HRSD, CSM, CMDB, and Knowledge Management.
  • Define and optimize workflows, forms, catalog items, and business rules.
  • Support UAT (User Acceptance Testing) by creating test cases, validating functionality, and coordinating with stakeholders.
  • Work closely with stakeholders to ensure compliance, governance, and best practices in ServiceNow deployments.
  • Provide training and knowledge transfer to end users and support teams.
  • Identify opportunities for automation, integration, and process improvements using ServiceNow capabilities.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
  • 4+ years of experience as a Business Analyst with at least 2+ years in a ServiceNow techno-functional role.
  • Hands-on experience with at least one major ServiceNow module (ITSM, ITOM, HRSD, or CSM).
  • Strong skills in requirement gathering, process mapping, and documentation.
  • Experience writing user stories, functional specifications, and acceptance criteria for ServiceNow projects.
  • Ability to configure ServiceNow (forms, catalog items, workflows, notifications).
  • Excellent communication skills for working with both technical and non-technical stakeholders.

Preferred Qualifications

  • ServiceNow CSA (Certified System Administrator) certification.
  • ServiceNow ITSM or ITOM certification(s).
  • Experience with ServiceNow integrations (REST/SOAP APIs, 3rd party tools).
  • Familiarity with Agile/Scrum delivery methodologies.
  • Background in ITIL processes and IT Service Management best practices.
  • Exposure to scripting languages (JavaScript, Glide scripting) for ServiceNow customization.

  • Senior Business Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan Prima Systems Full time 900,000 - 1,200,000 per year

    Role Summary:We're seeking a seasoned Senior Business Analyst with deep expertise in the US healthcare domain, AI (including Agentic AI), data analytics, and healthcare systems like EHR and Practice Management Systems. This role bridges business, clinical, and technical teams to deliver data-driven and AI-enabled healthcare solutions.Key...

  • Senior Technical Business Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan Cybersoft North America Inc. Full time 900,000 - 1,200,000 per year

    Company DescriptionCybersoft North America Inc. was formed as a virtual startup in 1996 as a spin-off from Applied Research Technologies, Incorporated. Over the years, Cybersoft has established itself as a trusted provider of quality software solutions and tools in markets such as Artificial Intelligence, Financial Services, Enterprise Workflow-based Web...

  • Senior Technical Business Analyst

    6 days ago

    Lahore, Punjab, Pakistan Cybersoft North America Inc. Full time 900,000 - 1,200,000 per year

    Company DescriptionCybersoft North America Inc. was formed as a virtual startup in 1996 as a spin-off from Applied Research Technologies, Incorporated. Over the years, Cybersoft has established itself as a trusted provider of software solutions and tools across multiple markets, including Artificial Intelligence (Machine Learning, Operationalization of...

  • Business Analyst

    2 days ago

    Lahore, Punjab, Pakistan Tkxel Full time 900,000 - 1,200,000 per year

    We are seeking a highly skilled and experienced Business Analyst / Senior Business Analyst to join our team. The ideal candidate will have a solid background in agile methodologies and documentation practices, along with strong verbal and written communication skills. You will play a pivotal role in gathering, analyzing, and documenting requirements, while...

  • Senior Business Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan CodeNinja Full time 1,200,000 - 3,600,000 per year

    Job Summary: We are seeking a highly skilled and driven Senior Business Analyst to lead end-to-end presales engagements, from requirement discovery to proposal submission. This role demands a strong strategic mindset, exceptional communication and stakeholder management skills, and the ability to guide teams through complex, high-value pursuits. The ideal...

  • Business Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan Zweidevs Pvt Ltd Full time 600,000 - 1,200,000 per year

    We are looking for a motivated and detail-oriented Business Analyst to join our team. This role is ideal for a fresh graduate in Software Engineering who is eager to learn, analyze business needs, and bridge the gap between technical teams and stakeholders.ResponsibilitiesAssist in gathering and documenting business requirements.Support senior analysts in...

  • Senior Data Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan Game District Full time $90,000 - $120,000 per year

    Job Title:Senior Data AnalystLocation:LahoreJob Type:Full-timeAbout The RoleWe are looking for aSenior Data Analystto join our team and play a key role in turning complex data into actionable insights. The ideal candidate has strong analytical skills, advanced knowledge of data visualization, and the ability to influence business decisions through...

  • Senior Business Analyst

    2 weeks ago

    Lahore, Punjab, Pakistan Vaival Technologies Full time 900,000 - 1,200,000 per year

    Job Title: Sr. Business AnalystKey Responsibilities:Collaborate with stakeholders from the business unit to understand and analyze software requirements.Break down requirements into epics, features, and user stories with clear acceptance criteria.Work closely with project managers, developers, and testers to ensure alignment and understanding of...

  • Business Analyst

    6 days ago

    Lahore, Punjab, Pakistan TheHexaTown Full time 104,000 - 130,878 per year

    Job Title:Business AnalystLocation:Gulberg V,LahoreJob Type:Full-time, Permanent Experience Level:Mid to Senior Department:Project Management/OperationsAbout the Role:We are seeking a seasoned and analytical Business Analyst to join our growing team. The ideal candidate will be the critical link between our clients and our technical teams, ensuring that...

  • Senior Data Analyst

    6 days ago

    Lahore, Punjab, Pakistan Daten-IQ Full time 400,000 - 1,200,000 per year

    Company DescriptionDatenIQ is a data analytics and visualization company that empowers businesses to make smarter, data-driven decisions. We specialize in turning complex data into clear, actionable insights with powerful dashboards, predictive analytics, and automated reporting. By tracking KPIs, forecasting trends, and integrating data across platforms, we...