Office Administrator

22 hours ago

Lahore, Punjab, Pakistan Paper Works Printers Full time 60,000 - 120,000 per year

Regiment Staffing is looking for Insurance Administrator to support one of our client's growing brokerages. This position requires a relationship-oriented individual with strong organizational and analytical skills. You will need to be comfortable in a customer facing role with an emphasis on telephone and computer skills.

Responsibilities:

  • Provide telephonic and email support to clients, handle policy endorsements and amendments, and resolve insurance queries.
  • Support the sales and customer service team while providing a superior level of service.
  • Manage the claims process from start to finish, including receiving claims, verifying details, communicating with clients, and liaising with insurers.
  • Administer policies, manage renewals, and handle client follow-ups to prevent policy cancellations.
  • Administer, support and complete policy changes within our company partner's portals and websites.
  • Adhere to the underwriting criteria set out by our broker partners.
  • Maintain accurate electronic and physical records, update client information in databases, and organize filing systems.
  • Process invoices, process payments, and prepare regular reports and presentations.
  • Build and maintain relationships with clients, insurers, and other internal and external stakeholders.
  • Resolve billing related concerns for clients.
  • Stay up-to-date with current insurance legislation, trends, and company policies.

Qualifications:

  • Must have a minimum 1 year experience as an Insurance Administrator preferably in a brokerage or insurance company.
  • 2+ years experience in a customer service role.
  • Fluent in English, reading writing and communication.
  • Exceptional phone etiquette.
  • Be able to successfully pass Insurance Exam.

Required Skills:

  • Strong organizational, time management, and administrative skills are essential.
  • Excellent verbal and written communication skills are required for interacting with clients and stakeholders.
  • Proficiency with computer systems, including MS Office, insurance software, and database management.
  • A high level of accuracy is crucial for maintaining records and processing information.
  • Ability to problem-solve and handle urgent matters effectively.
  • Previous experience in a similar administrative or insurance-related role is often required.
  • Typically requires a Bachelor's Degree, though specific roles may prefer additional qualifications.

Position Offers:

  • Opportunity to work for Canada's fastest organically growing insurance brokerage.
  • People-oriented company's culture.
  • Tools & resources to make you work smarter.
  • Training & support that need to get growing.

This role is ideal for a visionary candidate, if:

  • You Think BIG. Growth & finding ways to challenge yourself to be better is in your DNA.
  • You're resilient, adaptable & embrace change.
  • You take care of others and support your colleagues, clients & communities. You're professional and polite especially in tough situations.

Shift Schedule - Monday to Friday , 07:00 p.m. to 03:00 a.m. . Please note that it is an In-person position and requires the candidate to be physically present in our Lahore Office.

Job Type: Full-time

Pay: Rs90, Rs100,000.00 per month

Ability to commute/relocate:

  • Lahore: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

  • Are you comfortable working in EST/EDT time zone?

Education:

  • Bachelor's (Required)

Experience:

  • Insurance Administrator: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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