Client Success Manager – International Accounts

2 weeks ago

Lahore, Punjab, Pakistan Winnors Remote Staff Full time 900,000 - 1,200,000 per year

Join Winnors and work for UK clients directly from our offices in Johar Town, Lahore.
Our client is seeking a highly motivated and results-oriented
Client Success Manager – International Accounts
to join our dynamic team. This role plays a vital part in supporting our international operations by managing client relationships, coordinating business processes, and ensuring smooth communication across borders.

As a
Client Success Manager – International Accounts
, you will be responsible for managing relationships with international clients, ensuring their needs are met and concerns addressed in a timely and professional manner.

Key Responsibilities

  • Leverage strong communication skills to manage business interactions through phone calls, emails, and video conferences.
  • Develop and sustain long-term client relationships built on trust and satisfaction.
  • Serve as the primary contact for clients, liaising with internal teams to consistently meet and exceed client expectations.
  • Address client escalations and resolve concerns promptly to ensure high satisfaction levels.
  • Deliver regular updates and detailed reports to senior management regarding client feedback and satisfaction.
  • Partner with sales and marketing teams to identify growth opportunities and expand business within existing accounts.
  • Prepare clear and professional business correspondence, including proposals, contracts, and reports.

Qualifications

  • Minimum of 6+ years' experience in business management or a related role, ideally with international exposure.
  • A UK LLB qualification (preferred but not required).
  • Previous experience in business management or client services, with emphasis on international clientele.
  • Strong problem-solving ability, with the tact and diplomacy to manage escalations effectively.
  • Excellent command of written and spoken English, with the capability to present complex information clearly.
  • Proficiency in business communication standards and email etiquette.
  • Strong organisational and time management abilities, with the capacity to manage multiple priorities.
  • Ability to perform effectively both independently and within a team.
  • Awareness of international business practices and cultural sensitivities (advantageous).

What We Offer

  • Competitive salary and benefits package.
  • Opportunity to work in a fast-paced and dynamic environment.
  • Be part of a growing and successful team.
  • Daily provision of lunch, fruits, tea, and coffee onsite.

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