Customer Success Manager

2 weeks ago

Lahore, Punjab, Pakistan Sourceed Full time 900,000 - 1,200,000 per year

We're Hiring: Customer Success Manager

Sourceed is seeking an experienced Customer Success Manager
to join our team in Lahore. This role is ideal for a professional who is passionate about building strong client relationships, ensuring customer satisfaction, and driving long-term success.

Responsibilities:

  • Serve as the primary point of contact for clients, building and maintaining strong relationships.
  • Understand client needs and provide solutions that align with Sourceed's services.
  • Manage client onboarding, training, and adoption to ensure a smooth experience.
  • Monitor customer health metrics, usage, and feedback to identify growth opportunities.
  • Collaborate with cross-functional teams to resolve client challenges and enhance service delivery.
  • Drive customer retention, renewals, and upsell opportunities.
  • Act as a trusted advisor to clients, ensuring maximum value and ROI.

Requirements:

  • Bachelor's degree in Business, Marketing, or related field.
  • Minimum 5 years of experience in customer success, account management, or client-facing roles.
  • Strong communication, relationship management, and problem-solving skills.
  • Proven ability to manage multiple client accounts in a fast-paced environment.
  • Experience with CRM and customer success tools is preferred.
  • A proactive, customer-first mindset with a focus on results.

What We Offer:

  • Competitive salary package.
  • Hybrid work model (flexibility to work remotely and from office).
  • Comprehensive health benefits.
  • Paid time off, holidays, and parental leave.
  • Professional development and growth opportunities.
  • Collaborative, client-focused culture.

If you're ready to build meaningful client relationships and drive success with Sourceed, apply today or share this opportunity within your network
.

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