Technical Success Manager

2 days ago

Lahore, Punjab, Pakistan Stafflink Full time 1,200,000 - 3,600,000 per year

Technical Success Manager

Position:
Technical Success Manager

Location:
Remote

Employment Type:
Full-time

About Us

[Your Company Name] is on a mission to [insert company vision/mission – e.g., transform how businesses leverage technology to scale and succeed]. We're looking for a driven and client-focused
Technical Success Manager
to join our growing team.

Role Overview

The Technical Success Manager (TSM) acts as the bridge between customers and our technical/product teams. You'll be responsible for onboarding, ensuring customer adoption, resolving technical challenges, and driving long-term success by aligning our solutions with client goals.

Key Responsibilities

  • Serve as the primary technical point of contact for assigned clients.
  • Lead customer onboarding and implementation processes, ensuring smooth adoption of our solutions.
  • Translate client business needs into actionable technical requirements.
  • Proactively monitor accounts to anticipate and address technical or usage issues.
  • Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.
  • Provide technical training, demos, and best practices to customer teams.
  • Analyze usage data to identify expansion, upsell, or renewal opportunities.
  • Act as the customer advocate, ensuring feedback is shared with internal teams.
  • Document client interactions, solutions, and processes for knowledge sharing.

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience).
  • 3–5 years of experience in a technical customer success, solutions engineering, or technical account management role.
  • Strong understanding of SaaS platforms, APIs, and integrations.
  • Ability to troubleshoot complex technical issues and work cross-functionally.
  • Excellent communication and presentation skills – able to explain technical concepts to non-technical stakeholders.
  • Experience with CRM, support tools, and customer success platforms (e.g., HubSpot, Salesforce, Zendesk, Gainsight).
  • Strong problem-solving, relationship-building, and customer empathy skills.

Nice to Have

  • Experience in [industry-specific tools, e.g., cloud infrastructure, HR tech, AI, fintech, etc.].
  • Knowledge of scripting languages (Python, SQL, etc.) for light data handling.
  • Familiarity with modern DevOps or cloud platforms (AWS, Azure, GCP).

What We Offer

  • Competitive salary and performance-based incentives.
  • Flexible working hours and remote-friendly culture.
  • Opportunity to work with global clients and cutting-edge technology.
  • Career growth through learning and development programs.
  • A collaborative, innovative, and inclusive team environment.

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