Service Delivery Manager

5 days ago

Lahore, Punjab, Pakistan QUICK START IT SOLUTION LLC Full time 900,000 - 1,200,000 per year

Company Description

Quick Start IT Solution LLC is a trusted provider of end-to-end IT services and workforce solutions. We specialize in delivering highly skilled IT engineers and support staff for on-site and remote projects worldwide. Our expertise covers IT infrastructure management, network engineering, desktop support, and project-based staffing, ensuring businesses achieve seamless operations and improved efficiency. With a strong recruitment team and a wide talent pool, we enable companies to quickly scale their IT capabilities with reliable and certified professionals. We are committed to quality, speed, and innovation—helping clients meet their technology needs with confidence and precision.

Role Description

This is a full-time on-site role for a Service Delivery Manager located in any EU country with EU passport. The Service Delivery Manager will be responsible for overseeing IT service delivery, ensuring customer satisfaction, and managing the IT service management processes. Daily tasks include coordinating with customers, managing service delivery teams, and ensuring that service level agreements (SLAs) are met. The role also involves continuous improvement of service delivery processes, handling customer inquiries, and ensuring high-quality customer service.

Qualifications

  • Service Delivery Management and Service Delivery skills
  • Customer Satisfaction and Customer Service skills
  • IT Service Management experience
  • Excellent interpersonal and communication skills
  • Strong leadership and team management abilities
  • Experience with IT infrastructure and support services
  • Bachelor's degree in Information Technology, Computer Science, or a related field

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