Service Delivery Manager

1 week ago

Lahore, Punjab, Pakistan VaporVM Full time 1,800,000 - 2,500,000 per year

Job Title: Service Delivery Manager – Shared Services

Location: Lahore

Job Type: Full-Time

Experience: 10+ Years

Job Summary:

We are looking for an experienced
Service Delivery Manager – Shared Services
to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate is a strategic leader with strong client engagement capabilities, an ITIL-driven mindset, and a deep understanding of enterprise IT ecosystems.

Key Responsibilities:

  • Own and drive
    IT service delivery
    ensuring operational excellence and compliance with SLAs and KPIs.
  • Manage and coordinate
    shared and dedicated IT teams
    , including:
  • Helpdesk Support
  • Network and Cloud (Azure) Engineers
  • Systems Engineers
  • IT Security Engineers
  • Implement and maintain
    ITIL-aligned processes
    :
  • Incident Management
  • Change Management
  • Problem Management
  • Knowledge Management
  • Maintain
    team rosters, shift schedules
    , and ensure timely escalations and resource availability.
  • Lead
    recruitment, onboarding, training, and succession planning
    for shared resources.
  • Develop and enforce
    Standard Operating Procedures (SOPs)
    for service consistency and risk mitigation.
  • Act as the
    Single Point of Contact (SPOC)
    for clients, conducting service reviews and presenting reports on KPIs, SLAs, and dashboards.
  • Collaborate with internal departments including
    HR, Finance, and Presales
    to drive delivery efficiency and cost-effectiveness.

Requirements:

  • Experience
    : Minimum 7 years in IT Service Delivery or Operations Management, with 3+ years in a shared services or managed services environment.
  • Technical Expertise
    : Proficient in IT infrastructure, Microsoft Azure, Helpdesk operations, and cybersecurity principles.
  • Frameworks
    : Practical experience with
    ITIL best practices
    .
  • Leadership
    : Proven success in managing cross-functional and remote teams.
  • Communication
    : Exceptional client relationship, stakeholder management, and interpersonal skills.

Certifications:

  • Mandatory
    : ITIL v3 or v4 Certification
  • Preferred
    : PMP, PRINCE2, or equivalent project management certification

  • Service Delivery Manager

    5 days ago

    Lahore, Punjab, Pakistan QUICK START IT SOLUTION LLC Full time 900,000 - 1,200,000 per year

    Company DescriptionQuick Start IT Solution LLC is a trusted provider of end-to-end IT services and workforce solutions. We specialize in delivering highly skilled IT engineers and support staff for on-site and remote projects worldwide. Our expertise covers IT infrastructure management, network engineering, desktop support, and project-based staffing,...

  • Service Delivery Manager

    1 day ago

    Lahore, Punjab, Pakistan Truerpo Full time 1,200,000 - 3,600,000 per year

    Job Summary:We are looking for an experienced Service Delivery Manager – Shared Services to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate...

  • Service Delivery Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Sharp Brains Full time 800,000 - 1,200,000 per year

    As a Service Delivery Manager (SDM), you will be the single point of contact and the trusted advisor for our most important clients. Your primary mission is to ensure the seamless delivery of our data center and telecom services, uphold stringent SLAs, drive continuous improvement, and foster deep, strategic relationships that promote client satisfaction and...

  • Service Delivery Intern

    5 days ago

    Lahore, Punjab, Pakistan Sharp Brains Full time 600,000 - 1,200,000 per year

    We are seeking a motivated and detail-orientedService Delivery Internto assist our Service Delivery team in ensuring efficient project execution, client satisfaction, and operational excellence. The intern will support day-to-day activities, documentation, coordination between internal teams, and contribute to improving delivery processes.Key...

  • Service Delivery Coordinator

    3 days ago

    Lahore, Punjab, Pakistan Sharp Brains Full time 300,000 - 500,000 per year

    Position:IT- Service Delivery CoordinatorLocation:Johar Town Phase -1 in LahoreJob Type:Full Time, On-SiteEducation: New Grad- BS-IT, BS-CS, BBARole SummaryThis role is about IT Technical Service Delivery Intern to support our operations and service delivery team. The selected candidate will assist in daily coordination, client communication, IT engineer...

  • Service Delivery Executive

    5 days ago

    Lahore, Punjab, Pakistan Sharp Brains Full time 65,000 - 75,000 per year

    Position:IT- Service Delivery ExecutiveLocation:Johar Town Phase -1 in LahoreJob Type:Full Time , On-SiteExperience:1 to 2 years of Technical IT Filed Service DeliveryPackage:65K to 75KIT _ Recruitment_Service Delivery ExecutiveWe are looking for a Service Delivery Executive to manage and oversee day-to-day service operations, ensuring smooth coordination...

  • Manager Service Delivery

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Full time 1,200,000 - 3,600,000 per year

    Abacus is looking for a dynamic and experienced professional to join our team as Manager Service Delivery & Digitalization in Lahore.This role is responsible for overseeing centralized HR operations, driving process automation, and ensuring compliance while enhancing the overall employee experience. The ideal candidate will be a strategic thinker with strong...

  • Service Delivery Coordinator

    7 days ago

    Lahore, Punjab, Pakistan HandyHunts Full time 1,200,000 - 2,400,000 per year

    TheIT Service Delivery Coordinatoris responsible for managing and supporting the delivery of IT services to clients or internal users. This role ensures that all service requests, incidents and changes are handled efficiently, meet agreed service levels and deliver a high standard of customer satisfaction. You will act as a key link between clients,...

  • Product Delivery Manager

    3 days ago

    Lahore, Punjab, Pakistan The Garden of Eve Full time 1,200,000 - 3,600,000 per year

    We are looking for a Product Delivery Manager to oversee the execution, implementation, andsuccessful delivery of IT/software projects and services for our global clients. This role is delivery-driven—focused on project management, client coordination, cross-team leadership, and serviceexcellence.The Product Delivery Manager ensures that all client...

  • Manager, Monetization

    2 weeks ago

    Lahore, Punjab, Pakistan Delivery Hero Full time 1,200,000 - 3,600,000 per year

    Company DescriptionThe pandas have embarked on an inspiring journey to serve "Meal for Every Table." This adventure began in the bustling hub of our Delivery Heroes, Vendor Partners, Suppliers, Pandamarts, and Passionate Homechefs, all united by the dream of delivering joy through delicious food & more. Together, our pandas face challenges, bring...