Exams Customer Services Officer

6 days ago


Lahore, Punjab, Pakistan British Council Full time 800,000 - 1,200,000 per year

Role PurposeAccountabilitiesQualifications & Experience
Essentials
  • Bachelor
  • Demonstrated expertise in using Microsoft Excel and Word effectively
  • Minimum of 1 year of customer service experience
  • Ability to interpret policies and procedures
  • Attention to detail
  • Excellent communication skills
  • Report writing skills
  • Proficiency in asking the right questions
  • To develop systems to capture, collate and analyse data and information in a manner that it provides actionable business insights for BI and Operations teams using MS Office suite particularly strong hold on MS Excel
Desirables
  • Customer Service Professional Qualification
  • Knowledge of SAP, CRM
Important Information
  • Employment Type: 2 Years Fixed Term Contract
  • Location: Lahore, Pakistan
  • Language Requirement: High proficiency in English and Urdu (Punjabi is a plus)
  • Right to work in country: Candidates are expected to have researched whether they have the right to live and work in Lahore, Pakistan (as work permit/visa is not sponsored by British Council)
  • Closing Date: 20th June 2025

British Council



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