Manager Vendor Management

Fulcrum Pvt Ltd is looking for a "
Manager Vendor Management (Banking Sector & Financial Services)
" for our leading client.

Job Responsibilities

1. Vendor Strategy & Portfolio Management:
· Develop and implement the bank's strategy for outsourcing collections to third-party agencies. · Conduct market research to identify, evaluate, and onboard new collection agencies based on performance, coverage, and capability. · Manage the entire vendor lifecycle, including performance reviews, contract renewals, and terminations. · Allocate delinquent portfolios to agencies strategically to optimize recovery rates.

2. Performance Management & Monitoring:
· Set clear, measurable Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for all assigned agencies. · Monitor agency performance daily/weekly/monthly against targets for key metrics such as Recovery Rate and Cost-to-Collect. · Conduct regular performance review meetings with agency officials to discuss performance, challenges, and corrective actions. · Analyze collection data and trends to provide actionable insights and recommendations to both internal stakeholders and agencies.

3. Compliance & Risk Management:
· Ensure all collection activities strictly adhere to the State Bank of Pakistan's (SBP) Prudential Regulations and fair debt collection guidelines. · Enforce the bank's Code of Conduct and ethical collection practices, ensuring zero tolerance for harassment, misrepresentation, or unethical behavior. · Conduct site visits to agency locations to verify compliance with agreed-upon processes and data security protocols. · Mitigate legal, reputational, and operational risks associated with third-party collections.

4. Relationship Management & Coordination:
· Act as the primary point of contact and build strong, professional relationships with collection agency management. · Facilitate smooth coordination between the bank's internal departments (IT, Legal, Risk,Compliance, Operations) and agencies to resolve issues. · Ensure agencies have the necessary system access, data feeds, and tools required to perform their duties effectively.

5. Reporting & Analytics:
· Prepare and present comprehensive performance reports to senior management on the effectiveness of the outsourced collection strategy. · Analyze the cost-effectiveness of the vendor collection program compared to in-house efforts. · Track and manage the agency commission and fee structure, ensuring accuracy and adherence to contracts.

Required Skills & Competencies:
· Expert Regulatory Knowledge: Thorough understanding of State Bank of Pakistan (SBP) regulations governing consumer lending, debt collection, and data privacy. · Strong Negotiation Skills: Proven ability to negotiate contracts, SLAs, and commercial terms with vendors. · Analytical & Data-Driven: Proficiency in analyzing data in MS Excel (Pivot Tables, V-Lookups) to drive performance decisions. · Excellent Communication: Superior verbal and written communication skills in English and Urdu (and/or other regional languages as a plus). ·

Relationship Management:
Ability to manage difficult conversations and build strong, results-oriented partnerships. · Problem-Solving: Strong analytical and problem-solving skills to address operational and performance issues effectively Qualification & Experience: · Education: Bachelor's degree in Business Administration, Finance, or a related field. · Experience: Minimum of 5-7 years of experience in banking, with at least 3-4 years in a dedicated role managing retail collections, specifically third-party collection agencies, within the Pakistani financial sector. · Industry Knowledge: In-depth understanding of the Pakistan banking industry, especially the retail lending and collections landscape.