Community Officer

2 weeks ago

Lahore, Punjab, Pakistan The Hive Full time 300,000 - 600,000 per year

Duties & Responsibilities:

  • Greet and check-in guests.
  • Schedule and manage facility tours, track walk-ins, scheduled tours and send confirmation emails.
  • Follow-up and share right and complete information with potential clients.
  • Anticipate client needs over the visit and build rapport with customers.
  • Provide guests with information about amenities, area and venues and promote services
  • Assist the Community Associate in on-boarding new clients
  • Record guest's information and their requirement in the CRM
  • Prepare presentations and content to share with guests
  • Any other tasks associated with fulfilling your role effectively

Requirements:

  • Proven experience as concierge; experience in customer service or relevant role is an advantage
  • Proficiency in English; multilingual is strongly preferred
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation
  • Degree in hotel management or relevant field will be a plus

Job Type: Full-time

Work Location: In person

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