Assistant General Manager Customer Service

21 hours ago


Karachi, Sindh, Pakistan Fulcrum Pvt. Limited Full time 1,500,000 - 3,000,000 per year

Assistant General Manager – Customer Services (Karachi)

Fulcrum is hiring for its client in the Insurance Sector

Position:
AGM Customer Services

Cadre:
Assistant General Manager

Department:
Customer Services

Location:
Karachi

Qualification:
MBA

Experience:
7–8 years in Customer Services & Complaint Management, with at least 3 years in a managerial role.

About the Role

Fulcrum is seeking an experienced
Assistant General Manager – Customer Services
on behalf of its client in the insurance industry. The ideal candidate will lead and enhance customer service operations by developing effective processes, improving customer loyalty programs, and ensuring high levels of customer satisfaction.

Key Responsibilities

  • Develop and implement customer service strategies, SOPs, and improvement plans
  • Lead, mentor, and manage the customer service team
  • Oversee and resolve customer complaints in a timely manner
  • Implement and monitor customer retention and loyalty programs
  • Track customer satisfaction KPIs and drive continuous improvement
  • Collaborate with internal teams to enhance service delivery
  • Stay updated with industry trends and best practices

Skills & Competencies

  • Excellent communication and interpersonal skills
  • Strong knowledge of customer service and industry trends
  • Analytical and problem-solving abilities
  • Strong people management and leadership skills
  • Negotiation and presentation skills
  • Proficiency in MS Excel


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