Customer Support Representative

10 hours ago

Islamabad, Islamabad, Pakistan GrowthRatio Solutions Full time 480,000 - 720,000 per year

Job Opportunity: Customer Support Representative

Company: GrowthRise Solutions

Location: Bahria Town Phase 7

Job Position: E-Commerce Customer Support Representative (CSR)

Work: 8 hours a day and six days a week

Salary: Starts from 40,000 and may go up to 60,000

Office Timings: 10 am to 6 pm

Responsibilities

Prompt Customer Assistance: Ensuring Customer Satisfaction

Respond promptly and professionally to customer messages and inquiries.

Maintain a high level of customer satisfaction through effective communication.

Order Management: Streamlining Fulfillment Processes

Assist in processing returns efficiently.

Maintain accurate records of tracking numbers for seamless order tracking.

Customer Service Chats: Effective Account Support

Engage in live customer service chats.

Address account-related matters and provide solutions effectively.

Computer Proficiency: Efficient Customer Interaction

Utilize computer operations, including data entry, for managing customer interactions.

Microsoft Office Skills: Proficiency in Key Software

Exhibit familiarity with the Microsoft Office suite, especially Excel and Word.

Language Proficiency: Clear Communication with Customers

Possess a good command of written and spoken English for effective customer communication.

Qualifications

Location: Must be able to commute daily to our Bahria Town Phase 7 office.

Education: Minimum of a bachelor's degree in any field.

E-commerce Experience: Experience in e-commerce or familiar field

You must be able to bring your own laptop to the office daily.

Note

Qualified candidates will undergo training. Individuals who do not meet the specified requirements or are unable to commit to daily in-office attendance should refrain from applying.

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person

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