Customer Service Representative

5 days ago

Karachi Gpo, Pakistan Vlead Full time 420,000 - 480,000 per year

About Us:

Vlead is a thriving online e-commerce company specializing in the sale of exquisite products through our website and various online marketplaces

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for delivering top-notch customer service by promptly addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience across our online platforms.

Responsibilities:

  • Respond to customer inquiries and messages promptly and professionally through various communication channels, including email, chat, and social media.
  • Assist customers with product information, order status updates, returns, and exchanges.
  • Troubleshoot and resolve customer issues and concerns effectively and in a timely manner.
  • Maintain a deep understanding of our product offerings.
  • Navigate and manage customer interactions on various online marketplaces.
  • Collaborate with our team to ensure accurate order processing and fulfillment.
  • Continuously strive to improve the customer service process and provide feedback on common customer issues.
  • Stay up-to-date with e-commerce industry trends and marketplace policies.

Qualifications:

  • Previous experience in customer service is preferred, but we are open to candidates willing to learn.
  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and a customer-centric mindset.
  • Familiarity with e-commerce platforms.
  • Willingness to adapt and learn about the e-commerce industry.
  • Ability to work independently and as part of a team.
  • High attention to detail and a commitment to providing exceptional service.

Job Type: Full-time

Pay: Rs35, Rs40,000.00 per month

Work Location: In person

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