Customer Service Representative

4 days ago

Islamabad, Islamabad, Pakistan 7bc2b1a6-caa1-40f4-b500-35087a23d731 Full time 480,000 per year

Job Title: Customer Service Representative

Location: Bahria Town Phase 7, Islamabad

Job Type: Full-Time, On-Site

Salary: Starting from Rs. 40,000 per month

About GrowthRise Solutions

GrowthRise Solutions is a rapidly expanding e-commerce company supporting international clients across platforms such as Amazon and eBay. We focus on delivering exceptional customer support and maintaining a positive, growth-driven workplace culture.

Role Overview

We are hiring a Customer Service Representative to become part of our energetic team. In this position, you will serve as the primary contact for customers, ensuring timely, polite, and effective assistance.

Key Responsibilities

  • Handle customer questions through live chat, email, and phone
  • Support order processing, tracking, and return requests
  • Keep accurate and updated records of all customer interactions
  • Quickly resolve issues and assist customers with account-related matters
  • Maintain strong customer satisfaction through clear and proactive communication

Requirements

  • Bachelor's degree in any discipline (fresh graduates may apply)
  • Previous customer service experience is a plus; understanding of e-commerce platforms (Amazon, eBay) is beneficial
  • Excellent English communication skills—both written and spoken—for dealing with local and international clients
  • Must bring your personal laptop to work daily
  • Ability to commute or relocate to Bahria Town Phase 7, Islamabad

What We Offer

  • Starting salary: PKR 40,000 per month
  • Opportunities for career advancement within a growing e-commerce company
  • Practical training and continuous skill development
  • Friendly, team-focused work environment
  • Exposure to international customer support practices

Important Note

This role is fully on-site. Applicants who cannot work on-site or do not meet the listed requirements are kindly asked not to apply.

Job Type: Full-time

Pay: From Rs40,000.00 per month

Work Location: In person

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