Customer Sales Executive

4 days ago

Islamabad, Islamabad, Pakistan BusRoute Full time 1,200,000 - 3,600,000 per year

Job Title: Customer Sales Executive – UK Transport Company

Location: DHA Phase 2, Islamabad

Timings: Rotational Shifts (5 days a week)

12:00 PM – 9:00 PM

2:00 PM – 11:00 PM

3:00 PM – 12:00 AM

4:00 PM – 1:00 AM

Department: Customer Support & Sales

Job Overview

We are seeking a motivated and proactive
Custome
r
Sales Executive
to join our team at a leading UK-based Transport Company. This role combines customer service and sales responsibilities, where you will manage leads, assist customers with bookings, and provide seamless post-sale support. The ideal candidate will have prior experience in customer support and sales, strong communication skills, and the ability to manage CRM systems while delivering exceptional customer experiences.

Key Responsibilities

Lead Management

Track and manage customer inquiries generated through the company website.

Enter customer details into the CRM system for accurate tracking and follow-up.

Sales Responsibilities

Contact leads via phone to convert them into confirmed bookings.

Offer customized transport solutions tailored to customer needs.

Answer inquiries, assist with booking arrangements, and close sales.

Provide continuous support to ensure customer satisfaction.

Customer Support

Act as the main point of contact for customers after booking.

Handle service-related queries, changes, or cancellations.

Provide prompt and effective resolutions to customer issues or concerns.

Collaboration & Reporting

Coordinate with the sales team for smooth lead-to-support transitions.

Maintain accurate records of all customer interactions.

Document issues and resolutions, sharing insights to improve service quality.

Requirements

1–3 years of experience in customer support or sales (preferably transport/logistics).

Strong verbal communication and customer engagement skills.

Familiarity with CRM systems and lead management processes.

Customer-first approach with strong problem-solving abilities.

Ability to perform under pressure in a fast-paced environment.

Perks & Benefits

Competitive salary package.

Career growth opportunities in an international UK-based project.

Professional and supportive work culture.

Training and development programs.

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