Customer Support

1 week ago

Karachi, Sindh, Pakistan Groovy Full time 6,000 per year

We urgently require a "CS & Order Management Executive " for our Karachi Office.

Qualification: Preferably a Bachelor's degree in Business Administration

Experience: 1-2 years relevant

Job Description:

· Communicate timely correspondence with customers and staff.

· Processing orders, forms, applications, and requests.

· Maintaining a positive, empathetic, and professional attitude toward customers at all times.

· Responding promptly to customer inquiries.

· Communicating with customers through various channels.

· Acknowledging and resolving customer complaints.

· Knowing our products inside and out so that you can answer questions.

· Keeping records of customer interactions, transactions, comments, and complaints.

· Communicating and coordinating with colleagues as necessary.

· Providing feedback on the efficiency of the customer service process.

· Ensure customer satisfaction and provide professional customer support.

Using the experience of ERP, OMS, and Shopify is a Plus point.

Job Type: Full-time

Pay: Rs Rs60.00 per month

Work Location: In person

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