Customer Support Specialist

7 days ago

Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 420,000 per year

ABS International is a globally recognized BPO with over 16 years of experience in delivering high-performance customer support for US-based clients. We are expanding our operations in Karachi and looking for passionate Customer Support Specialists to join our growing team. At ABS, you'll experience exceptional career growth, mentorship, and a supportive work environment.Role Overview:As a Customer Support Specialist (Night Shift), you'll be the face of ABS for our international clients, helping to deliver First Contact Resolution (FCR) while improving customer satisfaction and contributing to our growth. You'll work with motivated, top-tier professionals in a high-energy environment with performance-based incentives.What You'll Do:Provide inbound and outbound voice support for US-based customers.Apply de-escalation techniques and provide exceptional customer service.Meet daily KPIs (Average Handle Time, FCR, Customer Satisfaction, and more).Participate in daily coaching, QA reviews, and performance improvement.Log all cases in CRM and follow Standard Operating Procedures (SOPs).What You'll Bring:1+ years of experience in inbound international voice support or a BPO/call center environment.Fluency in English (C1+), with a clear speech and neutral accent.Availability for night shifts (6 PM - 2 AM Karachi).Strong attendance, punctuality, and CRM system familiarity.What We Offer:Competitive Salary: Rs. 35, ,000 per month (Basic Salary).Performance-based incentives: Up to Rs. 15, ,000/month (based on performance).Punctuality Allowance: Rs. 3,000/month for timely attendance.Paid Leave & National Holidays.Clear Career Progression: Specialist -> Senior Specialist -> Team Lead.Structured Paid Onboarding & Daily Coaching to support your growth.A supportive work environment with mentorship and recognition for top performers.How to Apply: Click Apply Now on Indeed.Attach your CV and mention in your cover letter:"I have 1+ years of experience in inbound international voice support and am available for night shifts in Karachi."Job Type: Full-timeWork Location: In-person, KarachiWork Schedule:Shift: Monday-Saturday | 6:00 PM – 2:00 AM (or 8:00 PM – 4:00 AM PKT).Job Types: Full-time, FresherPay: Rs35, Rs45,000.00 per monthWork Location: In person

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