International Customer Support Specialist

7 days ago

Karachi, Sindh, Pakistan BTCM Consulting Full time 300,000 - 1,200,000 per year

Job Summary

The International Customer Service Specialist (Back Office) is responsible for providing high-quality support to international clients by managing inquiries, processing requests, and ensuring timely resolution of issues. This is a non-voice/back-office role that requires strong written communication, attention to detail, and the ability to work efficiently during night-shift hours.

Key Responsibilities

  • Handle international customer inquiries through email, CRM, and ticketing systems.
  • Process orders, updates, data entries, and follow-ups with accuracy.
  • Investigate issues related to shipments, billing, products, or account support.
  • Coordinate with internal teams such as logistics, sales, and operations.
  • Maintain detailed documentation of all customer interactions and actions taken.
  • Meet service-level targets for response time, quality, and productivity.
  • Ensure compliance with company policies and international service standards.
  • Assist in continuous improvement of back-office processes.

Qualifications

  • Minimum Bachelor's degree (preferred).
  • 1–3 years of international customer service or back-office experience.
  • Strong English reading and writing skills.
  • Experience with CRM tools, ticketing systems, or data-entry platforms.
  • Ability to work during full night shift on-site in Karachi.
  • Strong problem-solving and documentation skills.
  • High attention to detail and ability to multitask efficiently.

  • Customer Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 420,000 per year

    ABS International is a globally recognized BPO with over 16 years of experience in delivering high-performance customer support for US-based clients. We are expanding our operations in Karachi and looking for passionate Customer Support Specialists to join our growing team. At ABS, you'll experience exceptional career growth, mentorship, and a supportive...

  • International Customer Support Specialist

    3 days ago

    Karachi, Sindh, Pakistan ibex Full time $15,000 - $45,000 per year

    Company Descriptionibex is a global leader in business process outsourcing (BPO), digital marketing, and end-to-end customer engagement solutions. Operating 34 delivery centers worldwide, ibex supports some of the world's top companies in industries like retail, e-commerce, healthcare, fintech, utilities, and logistics. With a diverse team of over 30,000...

  • Customer Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan HR Ways Full time 15,000 - 30,000 per year

    Hiring Customer Support Specialist Karachi RemoteAbout the Client:Our client is a Digital Marketing platform designed to make running ad campaigns simple and accessible for everyone, especially small businesses, startups, and entrepreneurs.About Job:Were looking for a Customer Support Specialist who is fluent in English (both written andspoken) and has a...

  • Customer Support Specialist

    23 hours ago

    Karachi, Sindh, Pakistan Sands Tech Full time

    Note: Kindly apply at the mentioned email below only ON BEHALF OF IBEX PAKISTAN - KARACHI IBEX Pakistan is hiring a Customer Support Specialist for our Operations DepartmentCompany Name: IBEX Pakistan.Job Title: Customer Service Representative - Voice SupportLocation: Shahra e Faisal, KarachiShift: 4:00 PM to 11:00 AM (any 9-hour shift within this...

  • Customer Support Specialist

    5 days ago

    Karachi, Sindh, Pakistan CONEXION (SMC-PVT.) LIMITED Full time 300,000 - 600,000 per year

    About the RoleWe are looking for a dynamic and customer-focused Customer Support Specialist to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.This role is perfect for someone who enjoys communication,...

  • US Customer Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan ABS INTERNATIONAL Full time 600,000 - 900,000 per year

    Stop jumping from one unstable "campaign" to another. Build a REAL career.ABS Internationalis hiringCustomer Support Representatives (CSRs)for our In-House US Operations inKarachi (Gulistan-e-Johar).We are not a third-party BPO. We are a 16-year-old US company.We don't have clients who can fire us. We ARE the client. THE ROLE (Inbound & Outbound Hybrid):This...

  • Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan Aurevox Full time 400,000 - 600,000 per year

    Role DescriptionThis is a full-time, on-site role for a Support Specialist based in Karāchi. The Support Specialist will be responsible for providing technical and customer support, resolving issues through troubleshooting, and ensuring customer satisfaction. The role involves responding to customer inquiries, analyzing problems, and delivering effective...

  • Customer Support Intern

    3 days ago

    Karachi, Sindh, Pakistan Al-Razzaq Fibres (Pvt) Limited - SAYA Full time $360,000 - $720,000 per year

    We are currently hiring CS Interns for Customer Service department at warehouse in Korangi, Karachi. This internship offers hands-on experience with a clear opportunity for permanent employment based on performance.1- Chat Support InternAssist in responding to customer queries across digital platformsEnsure timely, accurate, and professional...

  • Customer Support Specialist

    7 days ago

    Karachi, Sindh, Pakistan Bank AL Habib Limited Full time 400,000 - 600,000 per year

    Company DescriptionBank AL Habib, established in October 1991, is recognized for its unwavering commitment to high standards of integrity, foresight, and the trust of its customers. The bank operates with a vision to deliver reliable and innovative banking solutions to meet the diverse needs of its clientele. Bank AL Habib is known for its customer-centric...

  • International Customer Support

    7 days ago

    Karachi, Sindh, Pakistan Nester Tech Full time 360,000 - 780,000 per year

    Fixed salary: Rs. 30,000 to Rs. 65,000 (based on experience).Ability to work during night shift (7 PM – 4 AM, Monday to Friday).We are looking for experienced and motivated individuals to join our International Customer Support team. The ideal candidate must have prior experience in an international calling campaign and strong communication...