Customer Support Specialist

1 week ago

Karachi, Sindh, Pakistan Bank AL Habib Limited Full time 400,000 - 600,000 per year

Company Description

Bank AL Habib, established in October 1991, is recognized for its unwavering commitment to high standards of integrity, foresight, and the trust of its customers. The bank operates with a vision to deliver reliable and innovative banking solutions to meet the diverse needs of its clientele. Bank AL Habib is known for its customer-centric approach and the emphasis it places on excellence in banking operations. With a strong reputation in the financial sector, the bank consistently prioritizes building lasting relationships and delivering exceptional service.

Role Description

This is a full-time, on-site role for a Customer Support Specialist based in Karachi Division. The role involves interacting with customers to address their inquiries, resolve issues, and ensure customer satisfaction. Daily tasks include providing exemplary technical support, identifying customer problems, analyzing and troubleshooting concerns, and maintaining detailed records of customer interactions. The position requires collaboration with various teams to ensure smooth service delivery.

Qualifications

  • Strong Customer Support and Technical Support skills
  • Excellent Interpersonal Skills and focus on Customer Satisfaction
  • Demonstrated Analytical Skills for problem-solving and decision-making
  • Effective communication skills, both written and verbal
  • Ability to work collaboratively in a team environment
  • Experience in financial services or banking is a plus
  • Bachelor's degree in Business Administration, Finance, or a related field is preferred

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