Customer Support Specialist

1 day ago

Karachi, Sindh, Pakistan CONEXION (SMC-PVT.) LIMITED Full time 300,000 - 600,000 per year

About the Role

We are looking for a dynamic and customer-focused Customer Support Specialist to join our growing team. The ideal candidate will be responsible for building strong relationships with clients, ensuring their satisfaction, and delivering excellent service at every interaction.

This role is perfect for someone who enjoys communication, problem-solving, and working in a fast-paced, people-oriented environment.

Key Responsibilities

  • Act as the primary point of contact for clients and handle their queries promptly and professionally.
  • Build and maintain long-term relationships with existing and new clients.
  • Coordinate with internal teams to ensure smooth execution of client requests and projects.
  • Understand client needs and provide tailored solutions to enhance satisfaction.
  • Prepare and share regular reports, feedback, and updates with clients and management.
  • Identify opportunities to upsell or cross-sell services where appropriate.
  • Resolve client concerns efficiently while maintaining a positive relationship.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • A positive attitude with a passion for customer success.
  • Prior experience in client servicing, customer support.
  • Underage candidates can also apply

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunity to work with a supportive and collaborative team.
  • Continuous learning and growth opportunities.
  • A positive and inclusive work culture
  • Free commute for female staff
  • Training will be provide.

Job Type: Full-time

Pay: Rs50, Rs100,000.00 per month

Work Location: In person

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