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Customer Support Representative
2 weeks ago
Job Description:
We are looking for a Customer Support Representative with experience in ERP systems to assist our clients with inquiries, technical issues, and product-related questions. As the first point of contact, you will play a key role in ensuring customer satisfaction and retention, while also supporting users on ERP-related functionalities.
Responsibilities:
- Respond to customer queries via phone, email, or chat promptly and professionally.
- Provide accurate information about products, services, and ERP functionalities.
- Troubleshoot ERP-related issues and provide first-level support.
- Resolve customer complaints and ensure a high level of satisfaction.
- Record customer interactions and maintain detailed service records.
- Collaborate with ERP consultants and technical teams to resolve complex issues.
- Follow up with customers to ensure issues are fully resolved.
Requirements:
- 1 to 2 years of experience in customer support
- Bachelor's degree in Business, Marketing, or a related field (preferred)
- Strong communication and problem-solving skills.
- Basic understanding of ERP systems and business processes
- Ability to stay calm and professional under pressure.
- Only female candidates can apply
- Basic computer skills and familiarity with CRM and ERP platforms.
Apply Now:
Job Type: Full-time
Work Location: In person
