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Customer Support Executive

2 weeks ago

Malir Cantt, Pakistan Romeo Staffing Agency Full time 720,000 per year

We're Hiring: Customer Support Executive (International Healthcare Services)

Location: Airport Area, Karachi (On-site)

Shift Timing: 6:00 PM – 3:00 AM (Monday to Friday)

Pay: Rs. 50,000 – Rs. 60,000 per month

Job Type: Full-Time

About the Role

Ignite & Infinite is looking for a dedicated Customer Support Executive to join our growing team. In this role, you will provide support to U.S.-based home healthcare providers, ensuring smooth communication, issue resolution, and excellent client satisfaction.

This is a client-facing role where strong communication skills, professionalism, and problem-solving ability are essential.

Key Responsibilities

  • Handle inbound and outbound calls/emails with U.S. healthcare clients.
  • Assist clients with queries related to medical billing and staffing services.
  • Resolve issues promptly while maintaining a positive client experience.
  • Document all interactions and update CRM/software systems accurately.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain a high level of service quality and professionalism.

Requirements

  • 1–2 years of international customer support or call center experience (healthcare preferred).
  • Excellent English communication skills (written & spoken).
  • Ability to handle high-volume calls/emails and remain calm under pressure.
  • Strong problem-solving and follow-up skills.
  • Familiarity with CRM or support ticketing systems is a plus.
  • Willingness to work night shifts (aligned with U.S. hours).
  • Bachelor's degree preferred (but not mandatory).

Why Join Us

  • Competitive salary package.
  • Opportunity to work with U.S. healthcare clients.
  • International exposure and professional growth.
  • Supportive, team-oriented work culture.

Work Location: On-site (Airport Area, Karachi)

Ability to Commute/Relocate:

Malir Cantt: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer Support / Call Center: 1 year (Required)

Language:

English (Required)

Job Type: Full-time

Work Location: In person