Customer Support Executive

2 hours ago

Lahore Cantt Gpo, Pakistan CBA Full time 250,000 - 500,000 per year

Job Title: Customer Support Executive

Department: CS

Location: NASTP Building, 69 Abid Majeed Road Lahore Cantt.

Experience Required: Minimum 2 years in inbound call center like Jazz and easypaisa

Job description

We are seeking a Customer Support Representative who can professionally handle customer inquiries, resolve complaints, and ensure a high level of customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
  • Identify and resolve customer issues efficiently while maintaining a positive attitude
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with internal departments to ensure seamless service delivery
  • Provide product and service information to customers clearly and accurately
  • Follow up with customers to ensure their issues are fully resolved
  • Escalate complex issues to the relevant department when necessary

Requirements:

  • Bachelor's degree
  • Previous customer service experience is a plus
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask, prioritize, and manage time effectively
  • Familiarity with CRM systems, MS Office, and basic computer skills
  • Fluency in Urdu (both spoken and written preferred)

Job Type: Full-time

Work Location: In person

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