Call Center Representative

23 hours ago

Lahore, Punjab, Pakistan HR 360 Consultants Full time 250,000 - 500,000 per year


Job Overview:
We are seeking a motivated and enthusiastic Outbound Call Center Representative to join our dynamic team. In this role, you will be responsible for making outbound calls to potential customers, promoting our products/services, and driving sales or leads. You will be the face of the company, ensuring excellent customer service and building strong relationships with new and existing clients.

Key Responsibilities:

  • Make outbound calls to prospective customers from provided leads or database.
  • Engage with customers to promote and sell products/services.
  • Identify customer needs and offer relevant solutions to meet those needs.
  • Maintain accurate records of customer interactions, including inquiries, complaints, or feedback.
  • Meet or exceed individual and team performance goals, including call volume, sales targets, and customer satisfaction.
  • Provide exceptional service by handling customer concerns and resolving issues efficiently.
  • Follow up on previous interactions, ensuring customer satisfaction and closing sales when appropriate.
  • Keep up to date with product knowledge, company policies, and promotional offers to ensure accurate information is provided.
  • Maintain a positive and professional attitude while working with diverse customers.

Qualifications:

  • High school diploma or equivalent (Associate's degree or higher preferred).
  • Previous experience in outbound calling, telesales, or a customer service role is a plus.
  • Strong communication skills, both verbal and written.
  • Ability to persuade, influence, and build rapport with customers.
  • Goal-oriented, with a strong focus on meeting targets and achieving results.
  • Ability to handle objections and remain resilient under pressure.
  • Basic computer skills and experience using CRM systems (preferred but not required).
  • Positive attitude, self-motivated, and a team player

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