Head of Customer Success

2 weeks ago

Lahore, Punjab, Pakistan People Perfect Full time 1,200,000 - 3,600,000 per year


Job Responsibilities

  • Develop and execute a comprehensive onboarding strategy aligned with client goals and company objectives.
  • Oversee end-to-end implementation, ensuring all milestones are met with quality and within timelines.
  • Collaborate with cross-functional teams (Sales, Product, Support) for seamless project delivery.
  • Establish and maintain strong client relationships, ensuring satisfaction and long-term retention.
  • Conduct post-onboarding reviews to gather feedback and identify continuous improvement opportunities.
  • Maintain detailed documentation of onboarding activities, progress reports, and process updates.

Skills & Requirements

  • 6 to 8 years of experience in customer success, implementation, or onboarding, ideally within a SaaS-based product company.
  • Strong business acumen with basic programming knowledge.
  • Familiarity with SAP, Oracle, QuickBooks, MS Dynamics, or similar ERP systems.
  • Knowledge of API integrations and project management tools (e.g., Jira).
  • Excellent communication, coordination, and stakeholder management skills.

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