Customer Success Lead

3 days ago

Lahore, Punjab, Pakistan US Surgitech, Inc Full time 900,000 - 1,200,000 per year

This is a full-time on-site role for a Customer Success Lead located in Lahore. The Customer Success Lead will be responsible for ensuring customer satisfaction, providing excellent customer support, and maintaining effective communication with clients and playing a vital role in customer retention and acquisition. Daily tasks will include addressing customer inquiries, resolving issues, and collaborating with other teams to enhance the customer experience.

Responsibilities:

  • Lead, mentor, and inspire the Customer Success team.
  • Oversee onboarding, ensuring a smooth and positive client journey.
  • Serve as the communication bridge between clients and internal teams.
  • Manage client portfolios, ensuring satisfaction and long-term retention.
  • Identify upselling/acquisition opportunities and contribute to business growth.
  • Analyze feedback, track key metrics, and recommend actionable improvements.
  • Build scalable processes that enhance overall customer experience.

Requirements

  • 4–6 years of experience in Customer Success, Account Management, or Client Operations (preferably with international clients).
  • Strong leadership skills with experience managing a team.
  • Proven ability to retain and acquire customers through relationship-driven strategies.
  • Excellent communication, analytical, and stakeholder management skills.
  • A proactive, solution-oriented mindset with ownership and collaboration at the core.
  • Comfortable working onsite in Lahore aligned with US hours.

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