Customer Success Manager
1 day ago
Company Description
At Digibit, we turn innovative ideas into tangible success. Our seamless approach guides clients from conceptualization through execution, combining strategic branding, compelling content, and data-driven marketing with robust tech solutions. By partnering with us, vision transforms into real-world achievements, enabling sustainable growth and innovation.
Role Description
This is a full-time on-site role for a Customer Success Manager, located in Lahore. The Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining relationships with clients, and facilitating customer retention. Day-to-day tasks include understanding customer needs, providing excellent customer service, analyzing data to improve customer experiences, and working closely with various departments to implement customer-centric strategies.
Qualifications
- Strong Customer Satisfaction and Customer Retention skills
- Excellent Relationship Building and Customer Service skills
- Proficient Analytical Skills
- Outstanding communication abilities
- Ability to work on-site in Lahore
- Bachelor's degree in Business Administration, Management, or a related field
- Experience in customer success or account management roles is a plus
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