Support Engineer

2 weeks ago


Karachi, Sindh, Pakistan C Square Consulting (Pvt.) Ltd Full time $60,000 - $80,000 per year

Company Description

C Square (Pvt) Limited is a customer experience market leader, providing customer engagement solutions using conventional, traditional and digital channels integrated by AI and Genesys platform.

Requirements:

  • Minimum 1 year of experience in a related role.
  • Strong knowledge of VoIP and/or SIP technologies.
  • Proficiency in Linux OS (Fedora based); experience with Dockers and Kubernetes is a plus.
  • Hands-on experience with solutions with omni-channel capabilities (Genesys experience is a plus).
  • Proficiency in troubleshooting tools like Wireshark, tcpdump, etc.
  • Sound understanding of Networking concepts.
  • Knowledge of databases like MSSQL and Oracle, including query building.
  • Strong troubleshooting skills and a problem-solving mindset.
  • Excellent communication skills with prior experience in client support.
  • Basic programming knowledge for troubleshooting purposes.

Key Responsibilities:

  • Handle tickets on the Ticket Portal and resolve client issues efficiently.
  • Diagnose and troubleshoot technical problems.
  • Coordinate with relevant teams internally to ensure seamless operations.
  • Collaborate with client business and IT teams to understand and address issues and requirements.
  • Implement RFCs and lead projects.
  • Perform on-site visits for support and implementation as needed.
  • Share knowledge within the team to foster collective growth.

Job Type: Full-time

Work Location: In person


  • IT Support Engineer

    2 weeks ago


    Karachi, Sindh, Pakistan IT Consulting And Services (ITCS) Full time

    Join to apply for the IT Support Engineer role at IT Consulting And Services (ITCS)We are seeking a diligent and customer-focused IT Support Engineer to join our team. The IT Support Engineer will be responsible for diagnosing and resolving technical issues, providing timely customer support, and ensuring the smooth operation of our IT systems. If you excel...


  • Karachi, Sindh, Pakistan Stellic Full time

    Join to apply for the Technical Support Engineer role at StellicJoin to apply for the Technical Support Engineer role at StellicThe RoleAs the Technical Support Engineer, you will be an integral member of our Support organization, responsible for delivering top-notch technical support to our customers. You will handle incoming support tickets, ensure timely...


  • Karachi, Sindh, Pakistan Badarenergy Full time

    Company DescriptionAt Badar Energy, we are dedicated to powering a sustainable future. As specialists in cutting-edge solar storage solutions, we provide high-performance batteries and energy storage equipment. Our products are designed to meet the growing demand for efficient, eco-friendly energy systems. Join us to be part of a team that is committed to...


  • Karachi, Sindh, Pakistan United Global Solutions Full time 300,000 - 600,000 per year

    Company DescriptionUnited Global Solutions is committed to providing clients with professional, high-quality, proficient, and stress-free customer experiences. Our services consistently exceed expectations in terms of value, service, and innovation, ensuring customer satisfaction through creative solutions.Role DescriptionThis is a full-time on-site role for...


  • Karachi, Sindh, Pakistan Motive Technologies, Inc Full time

    Who we areMotive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...

  • IT Support Engineer

    2 weeks ago


    Karachi, Sindh, Pakistan Mac Care Full time $104,000 - $130,878 per year

    Job Summary:We are looking for a skilled System Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2–3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend...


  • Karachi, Sindh, Pakistan Kausar Trade Distributors - KTD Pvt. Ltd. Full time

    Job Description:Kausar Trade Distributors - KTD Pvt. Ltd., founded in 1993 in Karachi, is a leading representation house in the machine tool trading business. We are committed to excellence and integrity in the import and export industry. We are seeking a Sales Support Engineer with 1 year of experience to join our dynamic team.Responsibilities:- Provide...

  • IT Support Engineer

    2 weeks ago


    Karachi, Sindh, Pakistan Mac Care Full time

    Job SummaryWe are looking for a skilled System Support Engineer to manage, maintain, and enhance the IT infrastructure and business-critical applications used in our BPO operations. The ideal candidate will have 2–3 years of relevant experience in the BPO industry, with strong troubleshooting skills and the ability to support both end-users and backend...


  • Karachi, Sindh, Pakistan Scalesmen Weighing System ( SWS ) Full time $40,000 - $80,000 per year

    Company DescriptionScalesmen Weighing System (SWS), established in 1971, is a leader in providing weighing solutions in Pakistan. With our corporate headquarters in Karachi and regional centers in Lahore, Islamabad, Multan, and Riyadh, Scalesmen offers customized weighing solutions for various industries. We are ISO9001:2015 certified and accredited for...


  • Karachi, Sindh, Pakistan ePAGING Full time $104,000 - $130,878 per year

    Company DescriptionePAGING Pvt. Ltd. is an IT service provider company and focuses on delivering high-quality solutions to meet the needs of clients in various industries.Role DescriptionThis is a full-time onsite role for a Technical Support Engineer (L1) who will be responsible for providingfirst line of support for technical issuesTroubleshoot software,...