Customer Support Representative

2 weeks ago

Lahore, Punjab, Pakistan Alpha-CX Intelligent Technology Co Full time 400,000 - 600,000 per year

Alpha CX is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical. With a team of highly trained and experienced professionals, Alpha CX is committed to delivering consistently high-quality customer interactions that drive customer satisfaction and loyalty.

The Role
You Will Be Responsible For

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
  • Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.
  • Using data analytics to generate insights into customer segments for use within business development and other CRM initiatives.
  • Ensuring the correctness of customer data and manage any data cleansing activities.
  • Continually testing and refining campaigns to gain insight and maximise usage and uptake.
  • Providing support on any requests or issues pertaining to CRM.

Ideal Profile

  • You have at least 2 years experience within a CRM Manager or Customer Service role, ideally within the IT Services industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You have working knowledge of British Accent, American Accent and Customer Support
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

  • Opportunity to make a positive impact
  • Work alongside & learn from best in class talent
  • Opportunity within a company with a solid track record of performance

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