Customer Support Officer-Male

2 weeks ago

Karachi, Sindh, Pakistan jcl Full time 400,000 - 600,000 per year

Job Title: Customer Care Officer

Location: Naya Nazimabad, Manghopir, Karachi

Experience Required: Minimum 2 Years

Qualification: Bachelor's / Graduation Degree

Employment Type: Full-time

Job Description:

We are looking for a dedicated and customer-oriented Customer Care Officer to join our team. The ideal candidate will play a key role in building positive relationships with customers by providing timely, empathetic, and effective support across various channels.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and service-related questions.
  • Deliver accurate information about products and services.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Respond promptly to customer inquiries via phone, email, or in person.
  • Effectively acknowledge and resolve customer complaints in a timely manner.
  • Record and manage customer interactions, transactions, comments, and complaints.
  • Collaborate and communicate with internal departments to ensure customer needs are met.
  • Provide actionable feedback on the customer service process for improvement.
  • Ensure overall customer satisfaction and build lasting relationships.

Required Skills and Abilities:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and remain calm under pressure.
  • Proficient in using customer service software and basic computer applications.
  • Strong organizational skills and attention to detail.
  • Team player with a proactive approach to customer care.

Why Join Us?

  • Friendly and supportive work environment
  • Growth and development opportunities
  • Be part of a reputable organization located in a growing community

Job Type: Full-time

Work Location: In person

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