
Customer Support Officer
1 week ago
Job Description:
We are looking for a friendly, detail-oriented Customer Support Officer to join our team. In this role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience.
Key Responsibilities:
- Respond to customer inquiries via email, phone, or chat in a timely and professional manner
- Resolve product or service issues and escalate when necessary
- Maintain accurate records of customer interactions
- Provide feedback to improve customer experience
- Work closely with other departments to ensure customer satisfaction
Requirements:
- Strong communication and problem-solving skills
- Previous experience in a customer support or similar role is a plus
- Basic computer skills and ability to learn new software quickly
- Patience, empathy, and a customer-first attitude
- Ability to work independently and as part of a team
Job Type: Full-time
Pay: Rs25, Rs45,000.00 per month
Work Location: In person
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